How To Fix CRM_DPP072 - Start of Retention date is &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DPP - CRM Data Privacy

• Message number: 072

• Message text: Start of Retention date is &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DPP072 - Start of Retention date is &1 ?

  The SAP error message CRM_DPP072, which states "Start of Retention date is &1," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue related to the retention period of a document or data record. This error can arise in various scenarios, such as when trying to create, update, or process a document that has a retention period defined.
  Cause:
  The error message indicates that the start date for the retention period is not valid or is not set correctly. This could be due to several reasons:
  
  Invalid Date: The date provided for the start of the retention period is not in the correct format or is outside the acceptable range.
  Missing Configuration: The retention period may not be configured properly in the system settings.
  Data Inconsistency: There may be inconsistencies in the data that are causing the retention date to be interpreted incorrectly.
  Business Rules: The business rules defined in the system may not allow for the specified retention date.
  
  Solution:
  To resolve the CRM_DPP072 error, you can take the following steps:
  
  
  Check the Date Format: Ensure that the date format used for the retention start date is correct and matches the expected format in SAP.
  
  
  Review Retention Settings: Go to the configuration settings for retention periods in your SAP system. Ensure that the retention periods are defined correctly and that the start date is set appropriately.
  
  
  Validate Data: Check the data associated with the document or record that is causing the error. Look for any inconsistencies or missing information that could affect the retention date.
  
  
  Consult Documentation: Review the SAP documentation or help files related to retention periods and CRM settings to ensure that you are following the correct procedures.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert who can provide more specific guidance based on your system configuration.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to retention management in SAP, such as SARA (Archive Administration) or other relevant CRM transactions.
  User Forums: Look for discussions in SAP community forums or user groups where similar issues may have been addressed.
  
  By following these steps, you should be able to identify the cause of the CRM_DPP072 error and implement a solution to resolve it.