How To Fix CRM_DPP071 - Start of Retention date could not be det. due to inconsistent obj.name

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DPP - CRM Data Privacy

• Message number: 071

• Message text: Start of Retention date could not be det. due to inconsistent obj.name

What causes this issue?

The Start of Retention date (also referred to as end of business date)
cannot be determined as for object name &V1& the working structure
and/or working table could not be determined or it was not possible to
use these to create corresponding data objects.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Either the object name in customizing
<DS:TRAN.S_AG3_75000475>Define Start of Retention Date</> needs to be
corrected or the working structure and/or working table for object name
&V1& not suitable.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DPP071 - Start of Retention date could not be det. due to inconsistent obj.name ?

  The SAP error message CRM_DPP071 indicates that the system is unable to determine the start of the retention date due to an inconsistency in the object name. This error typically arises in the context of SAP Customer Relationship Management (CRM) when dealing with data retention policies or when trying to manage data related to customer interactions.
  Cause:
  
  
  Inconsistent Object Name: The error suggests that there is an inconsistency in the naming or identification of the object (e.g., business partner, transaction, or document) that is being processed. This could be due to:
  
  Missing or incorrect data in the relevant database tables.
  Changes in the object structure that have not been properly updated in the system.
  Data corruption or inconsistencies in the underlying data model.
  
  
  
  Configuration Issues: There may be issues with the configuration of the retention management settings in the system.
  
  
  Data Migration Issues: If data has been migrated from another system or if there have been recent changes to the data model, inconsistencies may arise.
  
  
  Solution:
  
  
  Check Object Name: Verify the object name being referenced in the error message. Ensure that it is correctly defined and exists in the system.
  
  
  Data Consistency Check: Perform a consistency check on the relevant data. This may involve:
  
  Running standard SAP reports or transactions to identify inconsistencies.
  Checking the relevant database tables for missing or incorrect entries.
  
  
  
  Review Configuration: Check the configuration settings related to retention management in the SAP system. Ensure that all necessary settings are correctly defined.
  
  
  Data Repair: If inconsistencies are found, you may need to repair the data. This could involve:
  
  Correcting entries in the database.
  Recreating or updating the affected objects.
  
  
  
  Consult SAP Notes: Look for relevant SAP Notes or Knowledge Base Articles (KBAs) that may address this specific error. SAP frequently publishes notes that provide solutions or workarounds for known issues.
  
  
  Contact SAP Support: If the issue persists after performing the above steps, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the context in which it occurs and any relevant logs.
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as:
  
  SE11 (Data Dictionary) to check table definitions.
  SE16 (Data Browser) to view table contents.
  SICF (Maintain Services) to check service configurations.
  
  
  
  Documentation: Review SAP documentation related to CRM and data retention management for best practices and guidelines.
  
  
  Testing: If changes are made, ensure to test the system thoroughly to confirm that the issue has been resolved and that no new issues have been introduced.
  
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_DPP071 error in your SAP system.