How To Fix CRM_DPP070 - Start of Retention date could not be determined from index table

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DPP - CRM Data Privacy

• Message number: 070

• Message text: Start of Retention date could not be determined from index table

What causes this issue?

The Start of Retention date (also referred to as end of business date)
could not be determined from the index table for one order documents
(CRMD_ORDER_INDEX) as the select-clause using select list &V1& is not
valid.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

The customizing
<DS:TRAN.S_AG3_75000475>Define Start of Retention Date</> contains an
invalid field name. In order to get information about the key related to
this invalid field name refer to the application log.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DPP070 - Start of Retention date could not be determined from index table ?

  The SAP error message CRM_DPP070 indicates that the system is unable to determine the start of the retention date from the index table. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with data retention policies or when trying to access certain data that relies on retention periods.
  Causes:
  
  Missing Data in Index Table: The index table that holds the retention data may not have the necessary entries or may be incomplete.
  Configuration Issues: There may be misconfigurations in the retention management settings or in the data model that prevent the system from correctly interpreting the retention dates.
  Data Consistency Issues: There could be inconsistencies in the data that lead to the inability to determine the retention date.
  System Updates or Changes: Recent updates or changes to the system might have affected the way retention dates are calculated or stored.
  
  Solutions:
  
  Check Index Table: Verify the contents of the index table related to retention data. Ensure that the necessary entries are present and correctly populated.
  Review Configuration: Go through the configuration settings for retention management in SAP CRM. Ensure that all settings are correctly defined and aligned with business requirements.
  Data Consistency Check: Run data consistency checks to identify any discrepancies in the data that might be causing the issue. This can often be done using standard SAP tools or transaction codes.
  Rebuild Index: If the index table is corrupted or incomplete, consider rebuilding the index. This may involve running specific SAP programs or transactions designed for this purpose.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that address this specific error. There may be known issues and fixes provided by SAP.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. They can provide more detailed guidance based on your specific system configuration and version.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that can help in diagnosing and fixing the issue, such as SE11 (Data Dictionary) to check the index table structure.
  Documentation: Review SAP documentation related to retention management and CRM data handling to understand the expected behavior and configurations.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the CRM_DPP070 error and implement a suitable solution.