How To Fix CRM_DPP069 - Trans.Cat &1, Trans.Type &2, Item Obj.Type &3, Item Cat. &4

CRM_DPP069 - Overview

• Message type: E = Error

• Message class: CRM_DPP - CRM Data Privacy

• Message number: 069

• Message text: Trans.Cat &1, Trans.Type &2, Item Obj.Type &3, Item Cat. &4

What causes this issue?

The Start of Retention date (also referred to as end of business date)
will be determined using
Business Transaction Category (or generic object type, in case the
Business Transaction is not BOR-object-based) &V1&
Business Transaction Type &V2&
Item Object Type &V3&
Item Category &V4&

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

CRM_DPP069 - Details

• The SAP error message CRM_DPP069 typically relates to issues in the context of transaction categories, transaction types, item object types, and item categories within the SAP Customer Relationship Management (CRM) module. This error can occur during various processes, such as creating or processing transactions in CRM.
  
  Cause:
  The error message CRM_DPP069 indicates that there is a mismatch or inconsistency in the configuration of transaction categories, transaction types, item object types, or item categories. This can happen due to:
  
  Incorrect Configuration: The transaction category or type may not be properly configured in the system.
  Missing Entries: There may be missing entries in the customizing settings for the relevant transaction types or categories.
  Incompatible Settings: The settings for item categories or object types may not be compatible with the specified transaction type or category.
  Data Inconsistency: There may be inconsistencies in the data being processed, such as incorrect item categories or object types being assigned to a transaction.
  
  
  Solution:
  To