How To Fix CRM_DPP069 - Trans.Cat &1, Trans.Type &2, Item Obj.Type &3, Item Cat. &4

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DPP - CRM Data Privacy

• Message number: 069

• Message text: Trans.Cat &1, Trans.Type &2, Item Obj.Type &3, Item Cat. &4

What causes this issue?

The Start of Retention date (also referred to as end of business date)
will be determined using
Business Transaction Category (or generic object type, in case the
Business Transaction is not BOR-object-based) &V1&
Business Transaction Type &V2&
Item Object Type &V3&
Item Category &V4&

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DPP069 - Trans.Cat &1, Trans.Type &2, Item Obj.Type &3, Item Cat. &4 ?

  The SAP error message CRM_DPP069 typically relates to issues in the context of transaction categories, transaction types, item object types, and item categories within the SAP Customer Relationship Management (CRM) module. This error can occur during various processes, such as creating or processing transactions in CRM.
  Cause:
  The error message CRM_DPP069 indicates that there is a mismatch or inconsistency in the configuration of transaction categories, transaction types, item object types, or item categories. This can happen due to:
  
  Incorrect Configuration: The transaction category or type may not be properly configured in the system.
  Missing Entries: There may be missing entries in the customizing settings for the relevant transaction types or categories.
  Incompatible Settings: The settings for item categories or object types may not be compatible with the specified transaction type or category.
  Data Inconsistency: There may be inconsistencies in the data being processed, such as incorrect item categories or object types being assigned to a transaction.
  
  Solution:
  To resolve the CRM_DPP069 error, you can follow these steps:
  
  
  Check Configuration:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the relevant settings for transaction categories and types.
  Ensure that the transaction category, transaction type, item object type, and item category are correctly defined and linked.
  
  
  
  Verify Entries:
  
  Check if the entries for the transaction type and item category exist in the system.
  Ensure that the item categories are correctly assigned to the transaction types.
  
  
  
  Review Data:
  
  Review the data being processed to ensure that the correct item categories and object types are being used.
  If you are creating a new transaction, ensure that all required fields are filled out correctly.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific details on the configuration of transaction categories and types in CRM.
  
  
  
  Testing:
  
  After making any changes, test the transaction again to see if the error persists.
  
  
  
  Seek Support:
  
  If the issue continues, consider reaching out to your SAP support team or consulting with an SAP expert who can provide further assistance.
  
  
  
  Related Information:
  
  Transaction Categories and Types: These are essential components in SAP CRM that define how transactions are processed and categorized.
  Item Categories: These determine the behavior of items within a transaction, including pricing, availability, and other attributes.
  Object Types: These refer to the types of objects (e.g., products, services) that can be associated with transactions.
  
  By following the above steps, you should be able to identify and resolve the underlying cause of the CRM_DPP069 error in your SAP system.