How To Fix CRM_DPP067 - Start of Retention date det. with obj.name &1, field name &2, tech.key &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DPP - CRM Data Privacy

• Message number: 067

• Message text: Start of Retention date det. with obj.name &1, field name &2, tech.key &3

What causes this issue?

The Start of Retention date (also referred to as end of business date)
will be determined using object name &V1& field name &V2& and technical
key name &V3&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

In case you want to change this determination maintain customizing
<DS:TRAN.S_AG3_75000475>Define Start of Retention Date</> accordingly.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DPP067 - Start of Retention date det. with obj.name &1, field name &2, tech.key &3 ?

  The SAP error message CRM_DPP067 typically relates to issues in the context of the Data Protection and Privacy (DPP) functionality within SAP Customer Relationship Management (CRM). This error indicates that there is a problem with the determination of the retention date for a specific object and field.
  Cause:
  The error message can be triggered by several factors, including:
  
  
  Missing Configuration: The retention period or rules for the specific object (indicated by obj.name) and field (indicated by field name) may not be properly configured in the system.
  
  
  Data Issues: There may be missing or incorrect data in the relevant fields that are required for the retention date determination.
  
  
  Technical Key Issues: The technical key (tech.key) may not be correctly defined or may not correspond to an existing entry in the system.
  
  
  Authorization Issues: The user may not have the necessary authorizations to access the data or perform the operation related to the retention date determination.
  
  
  Solution:
  To resolve the CRM_DPP067 error, you can take the following steps:
  
  
  Check Configuration:
  
  Verify the configuration settings for the retention periods in the DPP settings. Ensure that the retention rules are defined for the specific object and field mentioned in the error message.
  
  
  
  Validate Data:
  
  Check the data in the relevant fields for the object. Ensure that all required fields are populated correctly and that there are no inconsistencies.
  
  
  
  Review Technical Keys:
  
  Ensure that the technical key referenced in the error message is valid and corresponds to an existing entry in the system. You may need to check the database or relevant tables.
  
  
  
  Authorization Check:
  
  Ensure that the user encountering the error has the necessary authorizations to access and modify the data related to retention periods.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the DPP functionality for any specific guidance or updates that may address this error.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the process to identify the exact point of failure. This may require technical expertise in SAP development.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support for assistance. Provide them with the error message details and any relevant context to facilitate troubleshooting.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or patches related to the DPP functionality.
  Transaction Codes: Familiarize yourself with transaction codes related to DPP configuration, such as DPP1 for retention period settings.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the CRM_DPP067 error message.