How To Fix CRM_DPP075 - Start of Retention date is initial

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DPP - CRM Data Privacy

• Message number: 075

• Message text: Start of Retention date is initial

What causes this issue?

The Start of Retention date (also referred to as end of business date)
was determined using object name &V1& field name &V2& and technical key
name &V3&. No actual SoRT-date could be determined by this approach. An
initial SoRT-date will result in issues for follow-up processes.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DPP075 - Start of Retention date is initial ?

  The SAP error message CRM_DPP075 indicates that the "Start of Retention date is initial." This typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with data retention policies or document management.
  Cause:
  The error arises when a process or transaction requires a "Start of Retention" date to be specified, but this date has not been provided (i.e., it is left blank or is set to an initial value). This can happen in various scenarios, such as:
  
  When creating or updating a document or record that requires retention settings.
  When the system expects a retention period to be defined for a specific object, but the necessary date information is missing.
  
  Solution:
  To resolve this error, you need to ensure that the "Start of Retention" date is properly set. Here are the steps you can take:
  
  
  Check the Document or Record: Go to the document or record that triggered the error and check the retention settings. Ensure that the "Start of Retention" date is filled in.
  
  
  Update the Retention Settings:
  
  Navigate to the relevant transaction or configuration where the retention settings are defined.
  Enter a valid date for the "Start of Retention" field.
  
  
  
  Review Configuration: If this error occurs frequently, review the configuration settings for retention management in your SAP system. Ensure that default values are set where necessary.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on retention management in your version of SAP CRM.
  
  
  Testing: After making the necessary changes, test the process again to ensure that the error no longer occurs.
  
  
  Related Information:
  
  Retention Management: Understand the concept of data retention and how it applies to your business processes. This includes knowing how long certain data should be kept and when it should be deleted.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. Sometimes, SAP releases updates that address specific error messages or enhance functionality.
  User Roles and Authorizations: Ensure that the user has the necessary permissions to modify retention settings. Lack of authorization can sometimes lead to incomplete data entry.
  
  If the issue persists after following these steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.