How To Fix CRM_DPP077 - Start of Retention date could not be determined as customizing is missing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DPP - CRM Data Privacy

• Message number: 077

• Message text: Start of Retention date could not be determined as customizing is missing

What causes this issue?

The Start of Retention date (SoRT, also referred to as end of business
(EoB)) could not be determined for the item of Business Transaction &V1&
as the customizing
<DS:TRAN.S_AG3_75000475>Define Start of Retention Date</> does not
contain an entry for item type &V2& nor transaction type &V3& nor an
entry for the related header &V3&.

System Response

The calculation of end of business data is not possible. Mandatory
customizing is missing.

How to fix this error?

Maintain customizing
<DS:TRAN.S_AG3_75000475>Define Start of Retention Date</> so that there
is an entry for item type &V2&, transaction type &V3&, a combination of
both or entry for the related header &V4&. In order to use the last
change date of a Business Transaction as end of business date (or rather
Start of Retention) maintain the key fields as mentioned an the
following values:
Object Name: ORDERADM_H
Field Name: CHANGED_AT
Technical Key Name: <empty>

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DPP077 - Start of Retention date could not be determined as customizing is missing ?

  The SAP error message CRM_DPP077 indicates that the system is unable to determine the start of the retention date due to missing customizing settings. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with document retention management or similar functionalities.
  Cause:
  The primary cause of this error is that the necessary customizing settings for retention periods or retention rules have not been defined in the system. This can happen if:
  
  The retention periods have not been configured in the system.
  The relevant customizing settings for the document type or business process are missing.
  There may be missing entries in the relevant tables that define how retention dates are calculated.
  
  Solution:
  To resolve the CRM_DPP077 error, you can follow these steps:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) by using transaction code SPRO.
  Navigate to the relevant section for Document Retention Management or the specific area related to your business process.
  Ensure that the retention periods and rules are properly defined.
  
  
  
  Define Retention Periods:
  
  If retention periods are not defined, create them by specifying the necessary parameters such as duration, type, and any other relevant details.
  
  
  
  Check Document Types:
  
  Ensure that the document types you are working with have the appropriate retention settings assigned to them.
  
  
  
  Review Related Tables:
  
  Check the relevant tables (e.g., TDPPR, TDPPT) to ensure that the necessary entries exist for the retention periods and rules.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to retention management for any additional configuration steps that may be required.
  
  
  
  Testing:
  
  After making the necessary changes, test the process again to see if the error persists.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SPRO: Access the SAP Customizing Implementation Guide.
  SCDO: Check for any custom development objects that might be affecting retention settings.
  
  
  
  SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional guidance.
  
  
  
  Support:
  
  If the issue persists after checking the customizing settings, consider reaching out to your SAP support team or consulting with an SAP expert who specializes in CRM and document retention management.
  
  
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_DPP077 error in your SAP system.