How To Fix CRM_DPP060 - End of business for Business Partner &1 for mkt.perm. is on &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DPP - CRM Data Privacy

• Message number: 060

• Message text: End of business for Business Partner &1 for mkt.perm. is on &2

What causes this issue?

For Business Partner &V1& the Opt-Out is applied according to the
customizing. There is one or more Marketing Permission. Furthermore, the
timely last Marketing Permission is a rejection. As result the end of
business for this Business Partner is on &V2&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DPP060 - End of business for Business Partner &1 for mkt.perm. is on &2 ?

  The SAP error message CRM_DPP060 indicates that there is an issue related to the business partner's marketing permission status. Specifically, it informs you that the end of business for the specified business partner (represented by &1) for marketing permission is on a certain date (represented by &2). This typically means that the marketing permission for the business partner has expired, and as a result, you cannot perform certain marketing-related activities for that partner.
  Cause:
  
  Expired Marketing Permission: The primary cause of this error is that the marketing permission for the business partner has a defined end date, which has already passed.
  Incorrect Business Partner Data: There may be issues with the business partner's data or configuration in the system.
  System Configuration: The system may not be configured correctly to handle marketing permissions.
  
  Solution:
  
  
  Check Marketing Permission Status:
  
  Navigate to the business partner's details in the SAP CRM system.
  Check the marketing permission settings and verify the end date.
  If the end date has passed, you may need to renew the marketing permission.
  
  
  
  Renew Marketing Permission:
  
  If the marketing permission has expired, you can update the business partner's marketing permission status to extend it or re-enable it.
  This may involve obtaining consent from the business partner again, depending on your organization's policies and legal requirements.
  
  
  
  Update Business Partner Data:
  
  Ensure that all relevant data for the business partner is up to date and correctly configured.
  If necessary, consult with your data management team to correct any discrepancies.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources related to marketing permissions and business partner management for additional guidance.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with SAP experts for further assistance.
  
  
  
  Related Information:
  
  Business Partner Management: Understanding how business partners are managed in SAP CRM, including marketing permissions, is crucial for resolving this error.
  Legal Compliance: Be aware of legal requirements regarding marketing permissions, especially in regions with strict data protection laws (e.g., GDPR in Europe).
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  By following these steps, you should be able to address the CRM_DPP060 error and ensure that your business partner's marketing permissions are correctly managed.