How To Fix CRM_DPP059 - Purpose not completed for Bus.Part. &1: Opt-Out and no rejection

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DPP - CRM Data Privacy

• Message number: 059

• Message text: Purpose not completed for Bus.Part. &1: Opt-Out and no rejection

What causes this issue?

For Business Partner &V1& the Opt-Out is applied according to the
customizing. There is one or more Marketing Permission. However, no
Marketing Permission with a rejection exists. As result the purpose of
this Business Partner is not completed.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DPP059 - Purpose not completed for Bus.Part. &1: Opt-Out and no rejection ?

  The SAP error message CRM_DPP059 indicates that a purpose (likely related to data processing or marketing) has not been completed for a business partner (Bus.Part.) due to an "Opt-Out" status and the absence of a rejection. This typically occurs in the context of customer relationship management (CRM) and data privacy regulations, where customers may opt out of certain communications or data processing activities.
  Cause:
  
  Opt-Out Status: The business partner has opted out of receiving certain communications or participating in specific processes. This could be due to privacy preferences or compliance with regulations like GDPR.
  No Rejection: The system is indicating that there is no rejection status associated with the business partner, which means that while they have opted out, there is no formal rejection of a specific purpose or activity.
  
  Solution:
  
  Review Business Partner Preferences: Check the business partner's preferences in the CRM system to confirm their opt-out status. If they have opted out, ensure that any processes or communications that require consent are not attempted.
  Update Purpose Settings: If the purpose is still relevant and you need to proceed, consider reaching out to the business partner to confirm if they would like to change their opt-out status. If they agree, update their preferences accordingly.
  Check Configuration: Ensure that the configuration for purposes and opt-out handling in your SAP system is set up correctly. This may involve reviewing the settings in the CRM system related to marketing and data processing.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling opt-out scenarios and error messages related to business partner purposes.
  
  Related Information:
  
  Data Privacy Regulations: Familiarize yourself with data privacy laws applicable in your region (e.g., GDPR, CCPA) to ensure compliance when handling customer data and preferences.
  SAP Notes and Support: Check SAP Notes for any known issues or updates related to this error message. You may find patches or recommendations from SAP support that can help resolve the issue.
  User Training: Ensure that users handling business partner data are trained on the implications of opt-out statuses and how to manage them within the SAP CRM system.
  
  If the issue persists after following these steps, consider reaching out to your SAP support team for further assistance.