How To Fix CRM_DPP058 - Purpose not completed for Bus.Part. &1: Opt-Out and no mkt. permission

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DPP - CRM Data Privacy

• Message number: 058

• Message text: Purpose not completed for Bus.Part. &1: Opt-Out and no mkt. permission

What causes this issue?

For Business Partner &V1& the Opt-Out is applied according to the
customizing. As no Marketing Permission was found the purpose of this
Business Partner is not completed.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DPP058 - Purpose not completed for Bus.Part. &1: Opt-Out and no mkt. permission ?

  The SAP error message CRM_DPP058 indicates that a business partner (BP) has opted out of marketing communications and does not have the necessary marketing permissions to receive marketing-related activities. This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to execute marketing campaigns or activities involving a business partner who has opted out.
  Cause:
  
  Opt-Out Status: The business partner has explicitly opted out of receiving marketing communications.
  Missing Marketing Permissions: The business partner does not have the required marketing permissions set in their profile, which prevents them from being included in marketing activities.
  Data Configuration: There may be issues with the configuration of marketing permissions or the way business partner data is maintained.
  
  Solution:
  
  
  Check Business Partner Status:
  
  Navigate to the business partner's details in the SAP system.
  Verify the marketing permissions and opt-out status. If the business partner has opted out, you may need to discuss with them if they wish to opt back in.
  
  
  
  Update Marketing Permissions:
  
  If the business partner wishes to receive marketing communications, update their marketing permissions in the system.
  Ensure that the relevant fields for marketing permissions are correctly filled out.
  
  
  
  Review Marketing Configuration:
  
  Check the configuration settings for marketing permissions in your SAP system to ensure they are set up correctly.
  Ensure that the marketing campaign or activity is configured to respect the opt-out status of business partners.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed guidance on managing business partner marketing permissions and opt-out settings.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP notes for any known issues or patches related to this error.
  
  
  
  Related Information:
  
  Business Partner Management: Understanding how business partners are managed in SAP CRM, including their marketing preferences.
  Marketing Campaigns: Familiarity with how marketing campaigns are structured and how they interact with business partner data.
  SAP Notes: Look for specific SAP notes related to CRM_DPP058 for any updates or fixes provided by SAP.
  
  By addressing the opt-out status and ensuring the correct marketing permissions are in place, you should be able to resolve the error and proceed with your marketing activities.