How To Fix CRM_DPP061 - No business for Bus.Part &1: Opt-In and no marketing permission

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DPP - CRM Data Privacy

• Message number: 061

• Message text: No business for Bus.Part &1: Opt-In and no marketing permission

What causes this issue?

For Business Partner &V1& the Opt-In is applied according to the
customizing. As no Marketing Permission was found this Business Partner
is not used for Marketing Permissions.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DPP061 - No business for Bus.Part &1: Opt-In and no marketing permission ?

  The SAP error message CRM_DPP061 indicates that there is no business relationship for the specified business partner (Bus.Part &1) because the partner has opted out of marketing communications and does not have the necessary marketing permissions. This error typically arises in the context of SAP Customer Relationship Management (CRM) systems, particularly when dealing with marketing campaigns or activities.
  Cause:
  
  Opt-Out Status: The business partner has opted out of receiving marketing communications. This is often a result of customer preferences or compliance with regulations such as GDPR.
  Missing Marketing Permissions: The business partner does not have the required marketing permissions set in the system, which means they cannot be included in marketing activities.
  Data Inconsistency: There may be inconsistencies in the data related to the business partner, such as incorrect status settings or missing information.
  
  Solution:
  
  
  Check Business Partner Status:
  
  Navigate to the business partner's details in the SAP system.
  Verify the marketing communication preferences and ensure that the partner has not opted out.
  
  
  
  Update Marketing Permissions:
  
  If the business partner wishes to receive marketing communications, update their marketing permissions in the system.
  Ensure that the necessary permissions are documented and compliant with relevant regulations.
  
  
  
  Review Campaign Settings:
  
  Check the settings of the marketing campaign or activity to ensure that it is configured to include business partners with the appropriate permissions.
  If necessary, adjust the campaign criteria to include partners who have opted in.
  
  
  
  Data Maintenance:
  
  Perform regular data maintenance to ensure that business partner information is up to date and accurately reflects their preferences and permissions.
  Consider implementing a process for regularly reviewing and updating marketing permissions.
  
  
  
  Related Information:
  
  GDPR Compliance: If your organization operates in regions governed by GDPR or similar regulations, ensure that you have processes in place to manage customer consent and preferences effectively.
  SAP Documentation: Refer to SAP's official documentation for CRM and marketing functionalities for more detailed guidance on managing business partner data and marketing permissions.
  User Training: Ensure that users involved in marketing activities are trained on how to manage business partner preferences and understand the implications of opting out.
  
  By addressing the underlying causes of the CRM_DPP061 error, you can ensure that your marketing activities are compliant and effectively targeted to the right audience.