How To Fix CRM_DPP062 - End of business expired for Bus.Part. &1: Opt-In and no consent

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DPP - CRM Data Privacy

• Message number: 062

• Message text: End of business expired for Bus.Part. &1: Opt-In and no consent

What causes this issue?

For Business Partner &V1& the Opt-In is applied according to the
customizing. As no Marketing Permission with a consent given was found
for this Business Partner the end of business is expired.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DPP062 - End of business expired for Bus.Part. &1: Opt-In and no consent ?

  The SAP error message CRM_DPP062 indicates that there is an issue related to the consent management for a business partner in the SAP Customer Relationship Management (CRM) system. Specifically, the message states that the "End of business expired for Bus.Part. &1: Opt-In and no consent." This typically means that the business partner (represented by &1) has opted in for certain communications or marketing activities, but the consent period has expired, and therefore, the system cannot proceed with the intended action.
  Cause:
  
  Expired Consent: The business partner has previously given consent for communication or marketing activities, but the consent has a defined validity period that has now expired.
  Opt-In Status: The business partner is marked as "Opt-In," meaning they have agreed to receive communications, but without valid consent, the system restricts further actions.
  Configuration Issues: There may be issues with how consent management is configured in the system, leading to incorrect handling of consent statuses.
  
  Solution:
  
  Renew Consent: Check the consent status of the business partner. If the consent has expired, you may need to renew it by obtaining new consent from the business partner.
  Update Business Partner Data: Ensure that the business partner's data is up to date, including their consent preferences. This may involve reaching out to the business partner to confirm their preferences.
  Review Consent Management Configuration: If the issue persists, review the configuration settings related to consent management in your SAP system. Ensure that the consent periods and opt-in settings are correctly defined.
  Consult Documentation: Refer to SAP documentation or help resources for specific instructions on managing consent and resolving related errors.
  Contact SAP Support: If you are unable to resolve the issue, consider reaching out to SAP support for assistance, especially if this is a recurring problem.
  
  Related Information:
  
  Consent Management: Understanding how consent management works in SAP CRM is crucial. It involves tracking and managing customer preferences regarding communications and marketing.
  Business Partner Master Data: Familiarize yourself with the business partner master data management in SAP, as this is where consent information is typically stored.
  Legal Compliance: Be aware of legal requirements regarding consent, such as GDPR in Europe, which mandates that businesses obtain explicit consent from individuals before processing their personal data.
  
  By addressing the expired consent issue and ensuring proper management of business partner preferences, you can resolve the CRM_DPP062 error and continue with your intended business processes.