How To Fix CRM_DPP023 - End of business for business transaction &1 could not be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DPP - CRM Data Privacy

• Message number: 023

• Message text: End of business for business transaction &1 could not be determined

What causes this issue?

The determination of the end of business for business transaction &V1&
was not possible. There can be various reasons for this depending on the
type of business transaction or rather the assigned handler class, which
is &V2& for this business transaction.
Without having a valid end of business date there will be the value -1
used to indicate that the actual determination was not possible. You
will this value in table CRMD_EOB_FOR_BP as start of retention date.

System Response

The correct calculation of end of business data is not possible.
However, an entry indicating an erroneous determination will be saved to
database.

How to fix this error?

Check method IF_CRM_EOP_DET~DETERMINE_END_OF_BUSINESS in handler class
&V2& for bursiness transaction &V1&.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DPP023 - End of business for business transaction &1 could not be determined ?

  The SAP error message CRM_DPP023 indicates that the system could not determine the end of business for a specific business transaction. This error typically arises in the context of SAP Customer Relationship Management (CRM) and can be related to various factors, including configuration issues, missing data, or incorrect transaction statuses.
  Causes:
  
  Missing Configuration: The end of business for the specific business transaction may not be configured in the system.
  Incomplete Data: Required data for the business transaction may be missing or incomplete, preventing the system from determining the end of business.
  Incorrect Status: The status of the business transaction may not allow for the determination of the end of business.
  Custom Development: If there are custom developments or enhancements, they may interfere with the standard process of determining the end of business.
  Authorization Issues: Lack of proper authorizations may prevent the system from accessing necessary data.
  
  Solutions:
  
  
  Check Configuration: 
  
  Navigate to the relevant configuration settings in the SAP system (e.g., SPRO) and ensure that the end of business for the specific business transaction is properly defined.
  Verify that all necessary settings related to the business transaction are correctly configured.
  
  
  
  Review Transaction Data:
  
  Check the specific business transaction for any missing or incomplete data. Ensure that all required fields are filled out correctly.
  Look for any inconsistencies in the transaction status that might prevent the end of business from being determined.
  
  
  
  Analyze Custom Code:
  
  If there are custom developments, review the code to ensure it does not interfere with the standard processes.
  Test the transaction without any custom enhancements to see if the error persists.
  
  
  
  Check Authorizations:
  
  Ensure that the user executing the transaction has the necessary authorizations to access all relevant data.
  Review the authorization roles assigned to the user and make adjustments if necessary.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific error message for additional insights or known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error, including transaction codes and any relevant logs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes related to CRM and business transactions, as they may help in troubleshooting.
  SAP Notes: Search for SAP Notes that may address this specific error message or provide patches and updates.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the CRM_DPP023 error and implement a suitable solution.