How To Fix CRM_DPP025 - Business transaction &1 is either completed on header or item level

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DPP - CRM Data Privacy

• Message number: 025

• Message text: Business transaction &1 is either completed on header or item level

What causes this issue?

Business transaction &V1& is either completed on header or item level.
The second case applies if there are any items for business transaction
&V1& or business transaction &V1& is an item itself and if there is at
least one completed item.
The end of business data resulting from this business transaction
(either header or item data) will be determined and processed.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DPP025 - Business transaction &1 is either completed on header or item level ?

  The SAP error message CRM_DPP025 indicates that a business transaction (such as a sales order, service order, etc.) is either completed at the header level or at the item level. This typically means that the transaction is in a status that does not allow further processing or changes.
  Cause:
  
  Completed Status: The business transaction has been marked as completed, which means that no further changes can be made to it. This could be due to the transaction being fully processed, invoiced, or closed.
  Status Management: The status of the transaction may have been set to a final state, either manually or through automated processes, preventing any further modifications.
  Business Logic: Certain business processes may dictate that once a transaction reaches a certain status, it cannot be altered.
  
  Solution:
  
  Check Transaction Status: Review the status of the business transaction in the SAP system. You can do this by navigating to the relevant transaction and checking the status indicators.
  Reopen Transaction: If the business process allows, you may need to reopen the transaction. This typically requires specific authorizations and may involve changing the status back to a modifiable state.
  Create a New Transaction: If reopening is not possible, consider creating a new transaction to reflect the necessary changes or updates.
  Consult Documentation: Review the relevant SAP documentation or business process guidelines to understand the implications of the transaction status and any potential workarounds.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with a functional expert who can provide guidance based on your specific configuration and business processes.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes related to the business process you are working with (e.g., CRM order management).
  Status Management: Understand how status management works in your SAP system, including the different statuses a transaction can have and the implications of each.
  User Authorizations: Ensure that you have the necessary authorizations to modify or reopen transactions, as this can vary based on user roles and permissions.
  Business Process Flow: Review the overall business process flow to understand how transactions are managed and what steps are necessary to modify or create new transactions.
  
  By following these steps, you should be able to address the CRM_DPP025 error and proceed with your business processes in SAP.