How To Fix CRM_DPP024 - Handler class &1 will be used to handle business transaction &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DPP - CRM Data Privacy

• Message number: 024

• Message text: Handler class &1 will be used to handle business transaction &2

What causes this issue?

According to customizing
<DS:TRAN.S_AG3_75000473>Define Available Application Objects</> and
<DS:TRAN.S_AG3_75000472>Define Handler Class for Application Objects</>
the handler class for business transaction &V2& is &V1&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DPP024 - Handler class &1 will be used to handle business transaction &2 ?

  The SAP error message CRM_DPP024 indicates that a specific handler class is being used to manage a business transaction in the SAP Customer Relationship Management (CRM) system. This message typically arises in the context of the Dynamic Pricing and Promotion (DPP) functionality within SAP CRM.
  Cause:
  The error message CRM_DPP024 usually occurs due to one of the following reasons:
  
  Configuration Issues: The handler class specified in the message may not be correctly configured or may not exist in the system.
  Missing Implementations: The handler class may not have the necessary methods implemented to process the business transaction.
  Incompatibility: There may be an incompatibility between the handler class and the business transaction being processed.
  Custom Development: If there are custom developments or enhancements, they may not be correctly integrated with the standard processes.
  
  Solution:
  To resolve the CRM_DPP024 error, you can take the following steps:
  
  
  Check Configuration:
  
  Verify that the handler class specified in the error message is correctly configured in the system.
  Ensure that the class is active and properly assigned to the relevant business transaction.
  
  
  
  Review Class Implementation:
  
  Check the implementation of the handler class to ensure that all required methods are implemented and functioning correctly.
  If necessary, consult the documentation or SAP notes related to the handler class for guidance.
  
  
  
  Debugging:
  
  Use the ABAP debugger to trace the execution flow and identify where the error occurs.
  Look for any exceptions or issues in the code that may be causing the handler to fail.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes that may address known issues with the handler class or the specific business transaction.
  Apply any recommended patches or updates.
  
  
  
  Testing:
  
  After making changes, conduct thorough testing to ensure that the handler class works as expected with the business transaction.
  
  
  
  Engage SAP Support:
  
  If the issue persists, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including the handler class and business transaction involved.
  
  
  
  Related Information:
  
  SAP Documentation: Review the official SAP documentation for CRM and DPP to understand the expected behavior of handler classes and business transactions.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  Transaction Codes: Familiarize yourself with relevant transaction codes (e.g., CRMD_ORDER, CRMD_ORDERADM_H) that may help in troubleshooting the issue.
  
  By following these steps, you should be able to identify the root cause of the CRM_DPP024 error and implement an appropriate solution.