How To Fix CRM_DPP021 - Business transaction &1 is neither completed on header nor item level

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DPP - CRM Data Privacy

• Message number: 021

• Message text: Business transaction &1 is neither completed on header nor item level

What causes this issue?

Business transaction &V1& is not completed, neither on header level nor
on item level (if there are any items). Note: That indicator that a
business transaction is completed differs between sub-applications. and
is determined within the corresponding handler class (method
check_transaction_is_completed).
In case the business transaction consists of items that are completed,
these are handled too. I.e. end of business data resulting from
completed items is considered.
As the business transaction'header is not completed and neither any
items are completed (if any), further processing with regards to end of
business calculation and saving will be skipped. Calculation of end of
business data is only possible if the business transaction is completed.

System Response

Business transaction &V1& is not completed.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DPP021 - Business transaction &1 is neither completed on header nor item level ?

  The SAP error message CRM_DPP021 indicates that a business transaction (such as a sales order, service order, etc.) is neither completed at the header level nor at the item level. This typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to perform an action that requires the transaction to be in a completed state.
  Cause:
  
  Incomplete Transaction: The business transaction has not been fully processed or completed. This could be due to missing mandatory fields, approvals, or other required actions that have not been fulfilled.
  Status Issues: The status of the transaction may not allow for the action you are trying to perform. For example, if the transaction is still in a draft or open state, it may not be eligible for certain operations.
  Configuration Issues: There may be configuration settings in the system that dictate how transactions are processed and completed, which could lead to this error if not set up correctly.
  
  Solution:
  
  Check Transaction Status: Review the status of the business transaction. Ensure that all required fields are filled out and that the transaction is in a state that allows it to be completed.
  Complete the Transaction: If the transaction is incomplete, take the necessary steps to complete it. This may involve:
  
  Filling in missing information.
  Obtaining necessary approvals.
  Changing the status of the transaction to 'Completed' if applicable.
  
  
  Review Configuration: If you suspect that the issue may be related to system configuration, consult with your SAP administrator or technical team to review the settings related to business transaction processing.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on the business transaction type you are working with, as there may be unique requirements or steps to follow.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help you navigate and manage business transactions (e.g., CRMD_ORDER for managing orders).
  SAP Notes: Check SAP Notes for any known issues or patches related to the error message CRM_DPP021.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to complete the transaction.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.