How To Fix CRM_DPP020 - Generic object type &1 is not maintained in customizing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DPP - CRM Data Privacy

• Message number: 020

• Message text: Generic object type &1 is not maintained in customizing

What causes this issue?

The generic object type &V1& is not maintained in customizing
<DS:TRAN.S_AG3_75000473>Define Available Application Objects</>.
Although the handler class &V2& was found to handle bsuiness transaction
&V3&, the corresponding application object customized in
<DS:TRAN.S_AG3_75000472>Define Handler Class for Application Objects</>
is not assigned to generic object type &V1& in customizing
<DS:TRAN.S_AG3_75000473>Define Available Application Objects</>. In
fact your customizing is incomplete.

System Response

The calculation and saving of end of business data is not possible due
to incomplete customizing.

How to fix this error?

Maintain a corresponding customizing entry in
<DS:TRAN.S_AG3_75000473>Define Available Application Objects</> for
generic object type &V1& and the application object assigned to handler
class &V2&.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DPP020 - Generic object type &1 is not maintained in customizing ?

  The SAP error message CRM_DPP020 indicates that a generic object type (GOT) is not maintained in the customizing settings of the SAP system. This error typically arises in the context of SAP Customer Relationship Management (CRM) when the system is trying to access or process a generic object type that has not been properly configured.
  Cause:
  
  Missing Customizing Entries: The specific generic object type (indicated by &1 in the error message) has not been defined or maintained in the customizing settings.
  Incorrect Configuration: The object type may have been incorrectly configured or deleted in the customizing settings.
  Transport Issues: If the customizing settings were transported from one system to another (e.g., from development to production), there may have been issues during the transport process that led to missing entries.
  
  Solution:
  To resolve the CRM_DPP020 error, follow these steps:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) by using transaction code SPRO.
  Navigate to the relevant section for maintaining generic object types. This is usually found under:
  Customer Relationship Management -> Master Data -> Generic Object Services -> Define Generic Object Types
  
  Look for the specific object type that is causing the error (replace &1 with the actual object type name) and ensure it is properly defined.
  
  
  
  Create or Maintain the Object Type:
  
  If the object type does not exist, you may need to create it.
  If it exists but is not properly configured, make the necessary adjustments to ensure it meets the requirements of your business processes.
  
  
  
  Check Authorizations:
  
  Ensure that you have the necessary authorizations to view and maintain the customizing settings.
  
  
  
  Transport Issues:
  
  If the error occurred after a transport, check the transport logs for any errors or issues that may have occurred during the transport process.
  If necessary, re-transport the customizing settings or manually adjust them in the target system.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific object type for any additional configuration steps that may be required.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support for assistance, especially if this is a critical issue affecting business operations.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for customizing, SE11 for data dictionary, and SE80 for object navigator.
  SAP Notes: Search for SAP Notes related to CRM_DPP020 for any known issues or additional guidance.
  Community Forums: Check SAP Community or other forums for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_DPP020 error message.