How To Fix CRM_DD004 - Inconsistent rule result: proposal list must contain receiver

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DD - DD: Messages for Document Distrubution Framework

• Message number: 004

• Message text: Inconsistent rule result: proposal list must contain receiver

What causes this issue?

The rule engine did not deliver consistent receiver information for the
document &V1&.
The proposal list did not contain the determined receiver.

System Response

Therefore all receiver information for this document has been discarded.

How to fix this error?

Please contact the ERMS rule engine administrator.

Procedure for System Administrators

Check the log to find out which action was executed.
Correct the coding of the related action service class.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DD004 - Inconsistent rule result: proposal list must contain receiver ?

  The SAP error message CRM_DD004 ("Inconsistent rule result: proposal list must contain receiver") typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the determination of a receiver in a business transaction, such as a sales order or a service request. This error indicates that the system was unable to find a valid receiver for a specific rule or condition that is being processed.
  Causes:
  
  
  Missing Receiver Data: The most common cause is that the system cannot find a valid receiver (e.g., a customer, partner, or account) in the proposal list. This can happen if the necessary data is not maintained in the master data or if the data is inconsistent.
  
  
  Incorrect Configuration: The configuration of the determination rules or the business processes may be incorrect. This includes settings in the CRM system that define how receivers are determined based on certain criteria.
  
  
  Inconsistent Master Data: If the master data (like customer or partner data) is incomplete or inconsistent, it can lead to this error. For example, if a customer record is missing required fields or has invalid entries.
  
  
  Custom Logic: If there are custom enhancements or modifications in the CRM system that affect the determination logic, they may not be functioning correctly.
  
  
  Solutions:
  
  
  Check Master Data: Verify that all relevant master data (customers, partners, etc.) is complete and correctly maintained. Ensure that the necessary fields are filled out and that there are no inconsistencies.
  
  
  Review Determination Rules: Check the configuration of the determination rules in the CRM system. Ensure that the rules are set up correctly and that they point to valid data sources.
  
  
  Analyze Custom Logic: If there are custom enhancements, review the code to ensure that it is functioning as intended. Debugging may be necessary to identify any issues in the custom logic.
  
  
  Test with Different Scenarios: Try to replicate the error with different data scenarios to identify if the issue is data-specific or a broader configuration problem.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates that resolve known issues.
  
  
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the context in which it occurs.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in troubleshooting, such as CRMD_ORDER for managing orders or BP for business partner data.
  Documentation: Review SAP documentation related to CRM configuration and master data management for best practices and guidelines.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the CRM_DD004 error and implement a suitable solution.