How To Fix CRM_DD003 - Inconsistent rule result: proposal list must not be empty

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DD - DD: Messages for Document Distrubution Framework

• Message number: 003

• Message text: Inconsistent rule result: proposal list must not be empty

What causes this issue?

The rule engine did not deliver consistent receiver information for the
document &V1&.
The component "proposal_list" of the result structure was empty.

System Response

Therefore all receiver information for this document has been discarded.

How to fix this error?

Please contact the ERMS rule engine administrator.

Procedure for System Administrators

Check the log to find out which action was executed.
Correct the coding of the related action service class.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DD003 - Inconsistent rule result: proposal list must not be empty ?

  The SAP error message CRM_DD003: Inconsistent rule result: proposal list must not be empty typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the determination of a proposal list for a specific business process, such as sales order creation, service order processing, or other CRM-related activities.
  Cause:
  
  Missing Data: The error often arises when the system is unable to find any valid proposals based on the rules defined in the configuration. This could be due to missing master data, such as customers, products, or pricing conditions.
  Configuration Issues: There may be inconsistencies or errors in the configuration of the determination rules or the condition records that are supposed to generate the proposal list.
  Business Rules: The business rules defined in the system may not be set up correctly, leading to an empty proposal list when the system attempts to determine the appropriate proposals.
  Custom Logic: If there are custom enhancements or logic implemented in the system, they may inadvertently lead to this error if they do not handle certain scenarios correctly.
  
  Solution:
  
  Check Master Data: Ensure that all relevant master data (customers, products, etc.) is correctly maintained and available in the system. Verify that the data is active and not marked for deletion.
  Review Configuration: Go through the configuration settings related to the proposal determination. Check the rules and conditions to ensure they are set up correctly and that there are no gaps that could lead to an empty proposal list.
  Test Business Rules: If applicable, test the business rules in a controlled environment to see if they are functioning as expected. Make adjustments as necessary.
  Debugging: If the issue persists, consider using debugging tools to trace the execution of the proposal determination logic. This can help identify where the process is failing.
  Consult Documentation: Review SAP documentation or notes related to the specific transaction or process you are working with. There may be known issues or additional configuration steps required.
  SAP Support: If you are unable to resolve the issue, consider reaching out to SAP support for assistance. Provide them with detailed information about the error, including the context in which it occurs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may be related to proposal determination, such as CRM_ORDER or CRM_SERVICE.
  SAP Notes: Search for SAP Notes that may address this specific error message or provide guidance on configuration best practices.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.