How To Fix CRM_DD002 - Inconsistent rule result: receiver must not be empty

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DD - DD: Messages for Document Distrubution Framework

• Message number: 002

• Message text: Inconsistent rule result: receiver must not be empty

What causes this issue?

The rule engine did not deliver consistent receiver information for the
document &V1&.
The component "receiver_no" of the result structure was empty.

System Response

Therefore all receiver information for this document has been discarded.

How to fix this error?

Please contact the ERMS rule engine administrator.

Procedure for System Administrators

Check the log to find out which action was executed.
Correct the coding of the related action service class.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DD002 - Inconsistent rule result: receiver must not be empty ?

  The SAP error message CRM_DD002: Inconsistent rule result: receiver must not be empty typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the determination of a receiver in a business rule or process. This error indicates that the system expected a receiver (such as a user, organization, or other entity) to be defined, but it was not found or is empty.
  Causes:
  
  Missing Configuration: The receiver might not be properly configured in the system. This could be due to missing entries in the relevant customizing settings.
  Business Rule Logic: The logic defined in the business rules may not be correctly set up, leading to situations where the receiver cannot be determined.
  Data Inconsistencies: There may be inconsistencies in the data being processed, such as missing or incorrect entries in the master data.
  User Authorizations: The user executing the transaction may not have the necessary authorizations to access the receiver data.
  
  Solutions:
  
  
  Check Configuration:
  
  Review the configuration settings for the relevant business rules in the SAP CRM system. Ensure that all necessary receivers are defined and correctly set up.
  Navigate to the customizing settings (SPRO) and check the relevant areas for the business rules or processes that are generating the error.
  
  
  
  Review Business Rules:
  
  Analyze the business rules that are being executed when the error occurs. Ensure that the logic is correctly defined and that all necessary conditions for determining a receiver are met.
  
  
  
  Validate Master Data:
  
  Check the master data related to the business process. Ensure that all required fields are filled out and that there are no inconsistencies in the data.
  For example, if the receiver is supposed to be a user or organization, verify that these entities exist and are active in the system.
  
  
  
  Check User Authorizations:
  
  Ensure that the user executing the transaction has the necessary authorizations to access the receiver data. This may involve checking roles and authorizations in the user profile.
  
  
  
  Debugging:
  
  If the issue persists, consider using the debugging tools in SAP to trace the execution of the business rules and identify where the receiver determination is failing.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration, SE80 for development, or SU01 for user management.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Documentation: Review the SAP documentation related to CRM business rules and receiver determination for more detailed information on how to configure and troubleshoot these settings.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.