How To Fix CRM_DAM_MESSAGES068 - Customizing error: Could not find value &1 (characteristic &2)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DAM_MESSAGES - messages of package CRM_DAM

• Message number: 068

• Message text: Customizing error: Could not find value &1 (characteristic &2)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DAM_MESSAGES068 - Customizing error: Could not find value &1 (characteristic &2) ?

  The SAP error message CRM_DAM_MESSAGES068 indicates a customizing error where the system could not find a specific value for a characteristic in the context of CRM (Customer Relationship Management). This typically occurs when there is a mismatch or missing configuration in the system related to the characteristics used in the CRM application.
  Cause:
  
  Missing Characteristic Value: The value for a specific characteristic is not defined in the system. This can happen if the characteristic is not properly configured in the customizing settings.
  Incorrect Configuration: The characteristic may not be assigned correctly to the relevant object or may not be active in the current context.
  Data Inconsistency: There may be inconsistencies in the master data or transaction data that reference the characteristic.
  Transport Issues: If the customizing settings were transported from one system to another (e.g., from development to production), there may have been issues during the transport process that led to missing values.
  
  Solution:
  
  
  Check Customizing Settings:
  
  Go to the customizing transaction (SPRO) and navigate to the relevant area where the characteristic is defined.
  Ensure that the characteristic and its values are correctly defined and active.
  
  
  
  Maintain Characteristic Values:
  
  If the characteristic value is missing, you can add it through the appropriate customizing transaction (e.g., using transaction CT04 for characteristics).
  Ensure that the value you are trying to use is available and correctly assigned to the relevant object.
  
  
  
  Review Master Data:
  
  Check the master data related to the characteristic to ensure that it is consistent and correctly maintained.
  If necessary, update or correct the master data.
  
  
  
  Transport Check:
  
  If the issue arose after a transport, verify that all necessary customizing settings were included in the transport request.
  Check the transport logs for any errors or warnings that might indicate issues during the transport process.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the process to identify where the system is failing to find the characteristic value.
  Use transaction SE80 or SE37 to analyze the relevant function modules or programs.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SPRO (Customizing)
  CT04 (Maintain Characteristics)
  SE80 (Object Navigator)
  SE37 (Function Module)
  
  
  
  Documentation: Refer to SAP Help documentation for CRM and characteristics management for more detailed information on how to configure and maintain characteristics.
  
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address known issues related to this error message.
  
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_DAM_MESSAGES068 error in your SAP system.