How To Fix CRM_DAM_MASS_UPL009 - Virus scanning failed: Filename: &1, Local file: &2, RC: &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DAM_MASS_UPL - Log messages for Mass upload controler

• Message number: 009

• Message text: Virus scanning failed: Filename: &1, Local file: &2, RC: &3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DAM_MASS_UPL009 - Virus scanning failed: Filename: &1, Local file: &2, RC: &3 ?

  The SAP error message CRM_DAM_MASS_UPL009 indicates that a virus scanning process has failed for a file being uploaded to the SAP system. This error typically occurs in the context of document management or file uploads in SAP Customer Relationship Management (CRM) or other related modules.
  Cause:
  
  Virus Scanner Configuration: The virus scanner may not be properly configured or may not be running. This can lead to failures in scanning files before they are uploaded to the system.
  File Type or Size: The file being uploaded may be of a type or size that is not allowed by the virus scanning configuration.
  Network Issues: There may be network issues preventing the virus scanner from accessing the file or returning a result.
  Permissions: The user or the system may not have the necessary permissions to access the virus scanner or the file being scanned.
  Malware Detection: The file may actually contain a virus or malware, leading to a legitimate failure in the scanning process.
  
  Solution:
  
  
  Check Virus Scanner Configuration:
  
  Ensure that the virus scanner is properly installed and configured in the SAP system.
  Verify that the virus scanner is running and can be accessed by the SAP application.
  
  
  
  Review File Types and Sizes:
  
  Check the configuration settings for allowed file types and sizes in the virus scanner and SAP system.
  If necessary, adjust the settings to allow the specific file type or size.
  
  
  
  Network Connectivity:
  
  Ensure that there are no network issues preventing communication between the SAP system and the virus scanner.
  Test the connectivity to the virus scanner from the SAP application server.
  
  
  
  Permissions:
  
  Verify that the user has the necessary permissions to upload files and access the virus scanner.
  Check the authorization settings in SAP to ensure that the user roles are correctly assigned.
  
  
  
  File Inspection:
  
  If the file is suspected to contain malware, perform a manual scan using a reliable antivirus tool.
  If the file is clean, consider re-uploading it after confirming its safety.
  
  
  
  SAP Notes and Support:
  
  Check for any relevant SAP Notes that may address this specific error message or provide updates to the virus scanning functionality.
  If the issue persists, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  SAP Documentation: Review the official SAP documentation for virus scanning configuration and best practices.
  System Logs: Check the system logs for any additional error messages or warnings that may provide more context about the failure.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SICF (for Internet Communication Framework) and SCOT (for SAPconnect) that may be involved in the configuration of external services like virus scanners.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_DAM_MASS_UPL009 error message.