How To Fix CRM_DAM_MASS_UPL008 - Creating virus scanner failed: &1, Local file: &2, RC: &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DAM_MASS_UPL - Log messages for Mass upload controler

• Message number: 008

• Message text: Creating virus scanner failed: &1, Local file: &2, RC: &3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DAM_MASS_UPL008 - Creating virus scanner failed: &1, Local file: &2, RC: &3 ?

  The SAP error message CRM_DAM_MASS_UPL008 indicates that there was a failure in creating a virus scanner during a mass upload operation. This error typically occurs in the context of the SAP Customer Relationship Management (CRM) system when files are being uploaded, and the system is trying to scan these files for viruses.
  Causes:
  
  Virus Scanner Configuration: The virus scanner may not be properly configured in the SAP system. This could include incorrect paths, missing executables, or misconfigured parameters.
  File Issues: The file being uploaded may be corrupted or in a format that the virus scanner cannot process.
  Permissions: The user or the system may not have the necessary permissions to access the virus scanner or the files being uploaded.
  Network Issues: If the virus scanner is located on a different server, network issues could prevent the SAP system from communicating with it.
  Resource Limitations: The server running the virus scanner may be under heavy load or may not have enough resources (CPU, memory) to process the request.
  
  Solutions:
  
  
  Check Virus Scanner Configuration:
  
  Verify that the virus scanner is correctly configured in the SAP system. This includes checking the path to the virus scanner executable and ensuring that all necessary parameters are set correctly.
  Ensure that the virus scanner is installed and operational on the server.
  
  
  
  Review File Integrity:
  
  Check the integrity of the file being uploaded. Try uploading a different file to see if the issue persists.
  Ensure that the file format is supported by the virus scanner.
  
  
  
  Permissions:
  
  Ensure that the user account running the SAP application has the necessary permissions to access the virus scanner and the files being uploaded.
  Check the operating system permissions for the directories involved.
  
  
  
  Network Configuration:
  
  If the virus scanner is on a different server, check the network connectivity between the SAP server and the virus scanner server.
  Ensure that any firewalls or security settings allow communication between the two systems.
  
  
  
  Monitor Resource Usage:
  
  Check the resource usage on the server where the virus scanner is running. If it is under heavy load, consider optimizing the server or scheduling uploads during off-peak hours.
  
  
  
  SAP Notes and Support:
  
  Check for any relevant SAP Notes that may address this specific error. SAP frequently updates its knowledge base with solutions to known issues.
  If the problem persists, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  SAP Documentation: Review the official SAP documentation for virus scanner integration and configuration.
  System Logs: Check the SAP system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the failure.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SCOT (for configuring communication) and SICF (for service configuration) that may be useful in troubleshooting.
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_DAM_MASS_UPL008 error message.