How To Fix CRM_DAM_MASS_UPL007 - Start virus scanning of tempfile: &1, Local file: &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DAM_MASS_UPL - Log messages for Mass upload controler

• Message number: 007

• Message text: Start virus scanning of tempfile: &1, Local file: &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DAM_MASS_UPL007 - Start virus scanning of tempfile: &1, Local file: &2 ?

  The SAP error message CRM_DAM_MASS_UPL007 typically indicates an issue related to the virus scanning of temporary files during a mass upload process in the SAP Customer Relationship Management (CRM) system. This error can occur when the system attempts to scan a temporary file for viruses, but there is a problem with the scanning process.
  Cause:
  
  Virus Scanner Configuration: The virus scanner may not be properly configured or may not be running. This can prevent the system from scanning the temporary files.
  File Permissions: The user or the system may not have the necessary permissions to access the temporary files or the virus scanner.
  Network Issues: If the virus scanner is located on a different server, network issues may prevent the SAP system from communicating with it.
  File Size or Type: The file being uploaded may be too large or of a type that the virus scanner cannot handle.
  Temporary File Issues: There may be issues with the temporary files themselves, such as corruption or improper creation.
  
  Solution:
  
  Check Virus Scanner Status: Ensure that the virus scanner is running and properly configured. Verify that it is set up to scan the directories where temporary files are created.
  Review Configuration: Check the configuration settings in SAP for the virus scanner. This includes ensuring that the correct paths and parameters are set.
  Permissions: Verify that the user and the SAP system have the necessary permissions to access the temporary files and the virus scanner.
  Network Connectivity: If the virus scanner is on a different server, check the network connectivity between the SAP system and the virus scanner.
  File Size and Type: Ensure that the files being uploaded are within acceptable size limits and are of a type that the virus scanner can process.
  Temporary Files Cleanup: Clear out any old or unnecessary temporary files that may be causing issues. This can sometimes resolve conflicts or space issues.
  Consult Logs: Check the SAP application logs and the virus scanner logs for any additional error messages or warnings that could provide more context on the issue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide updates and patches related to virus scanning in SAP CRM.
  Documentation: Review the SAP documentation for virus scanning configuration and best practices.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the CRM_DAM_MASS_UPL007 error in your SAP system.