How To Fix CRM_CTI102 - Offering call (&1): ANI=&2, DNIS=&3

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CTI - CIC/Call Center CTI

• Message number: 102

• Message text: Offering call (&1): ANI=&2, DNIS=&3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CTI102 - Offering call (&1): ANI=&2, DNIS=&3 ?

  The SAP error message CRM_CTI102 typically relates to issues in the Computer Telephony Integration (CTI) environment, specifically when handling calls in the SAP Customer Relationship Management (CRM) system. The message indicates a problem with the offering call, where the parameters ANI (Automatic Number Identification) and DNIS (Dialed Number Identification Service) are involved.
  Cause:
  
  Incorrect Configuration: The CTI system may not be properly configured, leading to mismatches in the expected ANI and DNIS values.
  Network Issues: There could be network connectivity problems affecting the communication between the telephony system and the SAP CRM system.
  Invalid or Missing Data: The ANI or DNIS values may be invalid or not properly populated in the system.
  Telephony System Issues: The telephony system itself may be experiencing issues, such as being down or misconfigured.
  
  Solution:
  
  Check Configuration: Verify the CTI configuration in SAP CRM. Ensure that the telephony integration settings are correctly set up, including the ANI and DNIS mappings.
  Network Troubleshooting: Check the network connectivity between the telephony system and the SAP CRM system. Ensure that there are no firewalls or network issues blocking communication.
  Validate Data: Ensure that the ANI and DNIS values being passed are valid and correctly formatted. You may need to check the telephony logs to see what values are being sent.
  Review Telephony System: Check the status of the telephony system. Ensure that it is operational and that there are no issues on that end.
  Consult Documentation: Refer to the SAP documentation for CTI integration for any specific configuration or troubleshooting steps related to your version of SAP CRM.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  CTI Logs: Review the CTI logs for more detailed error messages or warnings that could provide insight into the issue.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with detailed information about the error and the steps you have already taken.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the CRM_CTI102 error message.