How To Fix CRM_CTI102 - Offering call (&1): ANI=&2, DNIS=&3

CRM_CTI102 - Overview

• Message type: E = Error

• Message class: CRM_CTI - CIC/Call Center CTI

• Message number: 102

• Message text: Offering call (&1): ANI=&2, DNIS=&3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CTI102 - Offering call (&1): ANI=&2, DNIS=&3 ?

  The SAP error message CRM_CTI102 typically relates to issues in the Computer Telephony Integration (CTI) environment, specifically when handling calls in the SAP Customer Relationship Management (CRM) system. The message indicates a problem with the offering call, where the parameters ANI (Automatic Number Identification) and DNIS (Dialed Number Identification Service) are involved.
  
  Cause:
  
  Incorrect Configuration: The CTI system may not be properly configured, leading to mismatches in the expected ANI and DNIS values.
  Network Issues: There could be network connectivity problems affecting the communication between the telephony system and the SAP CRM system.
  Invalid or Missing Data: The ANI or DNIS values may be invalid or not properly populated in the system.
  Telephony System Issues: The telephony system itself may be experiencing issues, such as being down or misconfigured.
  
  
  Solution:
  
  Check Configuration: Verify the CTI configuration in SAP CRM. Ensure that the telephony integration settings are correctly set up, including the ANI and DNIS mappings.
  Network Troubleshooting: Check