How To Fix CRM_CTI103 - Call is connected (&1): ANI=&2, DNIS=&3

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CTI - CIC/Call Center CTI

• Message number: 103

• Message text: Call is connected (&1): ANI=&2, DNIS=&3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CTI103 - Call is connected (&1): ANI=&2, DNIS=&3 ?

  The SAP error message CRM_CTI103 indicates that a call has been successfully connected in the context of the SAP Customer Relationship Management (CRM) system, specifically in relation to Computer Telephony Integration (CTI). The message provides information about the call, including the Automatic Number Identification (ANI) and Dialed Number Identification Service (DNIS).
  Cause:
  
  Call Connection: The message is informational and indicates that a call has been connected. The parameters provided (ANI and DNIS) are used to identify the caller and the number dialed, respectively.
  CTI Configuration: The error may arise from misconfigurations in the CTI setup, such as incorrect routing or settings in the telephony system.
  Network Issues: There may be network-related issues affecting the call connection or the transmission of ANI/DNIS information.
  
  Solution:
  
  Verify Call Connection: Since this is an informational message, ensure that the call is indeed connected and functioning as expected. If there are issues with the call quality or connection, investigate further.
  Check CTI Configuration: Review the CTI configuration settings in SAP CRM and the telephony system to ensure they are correctly set up. This includes checking the routing rules, ANI/DNIS settings, and any integration points.
  Monitor Network Performance: If there are ongoing issues, monitor the network performance to identify any potential bottlenecks or connectivity problems that could affect call handling.
  Consult Documentation: Refer to SAP documentation or support resources for specific guidance on CTI integration and troubleshooting.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide updates related to CTI functionality.
  CTI Logs: Review CTI logs for additional context or error messages that may provide insight into the issue.
  Telephony System Logs: If applicable, check the logs of the telephony system for any errors or warnings that could be related to the call connection.
  SAP Community: Engage with the SAP Community forums for discussions and solutions shared by other users who may have encountered similar issues.
  
  If the problem persists or if you require further assistance, consider reaching out to SAP support for more specialized help.