How To Fix CRM_CTI103 - Call is connected (&1): ANI=&2, DNIS=&3

CRM_CTI103 - Overview

• Message type: E = Error

• Message class: CRM_CTI - CIC/Call Center CTI

• Message number: 103

• Message text: Call is connected (&1): ANI=&2, DNIS=&3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CTI103 - Call is connected (&1): ANI=&2, DNIS=&3 ?

  The SAP error message CRM_CTI103 indicates that a call has been successfully connected in the context of the SAP Customer Relationship Management (CRM) system, specifically in relation to Computer Telephony Integration (CTI). The message provides information about the call, including the Automatic Number Identification (ANI) and Dialed Number Identification Service (DNIS).
  
  Cause:
  
  Call Connection: The message is informational and indicates that a call has been connected. The parameters provided (ANI and DNIS) are used to identify the caller and the number dialed, respectively.
  CTI Configuration: The error may arise from misconfigurations in the CTI setup, such as incorrect routing or settings in the telephony system.
  Network Issues: There may be network-related issues affecting the call connection or the transmission of ANI/DNIS information.
  
  
  Solution:
  
  Verify Call Connection: Since this is an informational message, ensure that the call is indeed connected and functioning as expected. If there are issues with the call quality or connection, investigate further.
  Check CTI