How To Fix CRM_CTI104 - Call is on hold (&1): ANI=&2, DNIS=&3

CRM_CTI104 - Overview

• Message type: E = Error

• Message class: CRM_CTI - CIC/Call Center CTI

• Message number: 104

• Message text: Call is on hold (&1): ANI=&2, DNIS=&3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CTI104 - Call is on hold (&1): ANI=&2, DNIS=&3 ?

  The SAP error message CRM_CTI104 indicates that a call is on hold in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with Computer Telephony Integration (CTI). The message provides specific details about the call, including the Automatic Number Identification (ANI) and Dialed Number Identification Service (DNIS).
  
  Cause:
  
  Call on Hold: The primary cause of this error is that the call has been placed on hold. This can happen for various reasons, such as the agent needing to consult with another party or waiting for additional information.
  CTI 
  Configuration Issues: There may be issues with the CTI configuration or integration that prevent the system from properly managing the call state.
  Network Issues: Network connectivity problems can also lead to calls being improperly managed, resulting in them being marked as on hold.
  Agent Status: The agent may not be in the correct status to handle the call, or there may be restrictions