How To Fix CRM_CTI106 - Call failed (&1)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CTI - CIC/Call Center CTI

• Message number: 106

• Message text: Call failed (&1)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CTI106 - Call failed (&1) ?

  The SAP error message CRM_CTI106 "Call failed (&1)" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Computer Telephony Integration (CTI) component. This error indicates that a call attempt has failed, and the "&1" placeholder usually provides additional information about the nature of the failure.
  Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the telephony system.
  Configuration Errors: Incorrect configuration settings in the CTI interface or in the telephony system can lead to call failures.
  Telephony System Issues: The telephony system itself may be down or experiencing issues.
  User Permissions: The user may not have the necessary permissions to initiate calls through the CTI interface.
  Incorrect Parameters: The parameters being passed to the telephony system may be incorrect or incomplete.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there is proper network connectivity between the SAP system and the telephony system. Test the connection to see if it is stable.
  Review Configuration Settings: Verify the configuration settings in both the SAP CRM and the telephony system. Ensure that all necessary parameters are correctly set.
  Examine Telephony System Status: Check the status of the telephony system to ensure it is operational. Look for any error messages or logs that might indicate issues.
  User Permissions: Confirm that the user has the appropriate permissions to make calls through the CTI interface. Adjust permissions if necessary.
  Check Call Parameters: Review the parameters being sent to the telephony system. Ensure that they are correct and complete.
  Consult Logs: Look at the application logs in SAP and the telephony system for more detailed error messages that can provide insight into the failure.
  Contact Support: If the issue persists, consider reaching out to SAP support or the vendor of the telephony system for further assistance.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the CRM_CTI106 error.
  Documentation: Review the documentation for both SAP CRM and the telephony system for specific configuration guidelines and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to diagnose and resolve the CRM_CTI106 error effectively.