How To Fix CRM_CTI107 - Call offered (&1)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CTI - CIC/Call Center CTI

• Message number: 107

• Message text: Call offered (&1)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CTI107 - Call offered (&1) ?

  The SAP error message CRM_CTI107 "Call offered (&1)" typically occurs in the context of the SAP Customer Relationship Management (CRM) system when there is an issue with the handling of incoming calls in a Computer Telephony Integration (CTI) environment. This error indicates that a call has been offered to the system, but there may be issues with how it is being processed.
  Cause:
  
  CTI Configuration Issues: The CTI system may not be properly configured to handle incoming calls.
  Agent Availability: There may be no available agents to take the call, leading to the call being offered but not answered.
  Network Issues: Network connectivity problems can prevent the call from being processed correctly.
  System Performance: High system load or performance issues may delay the processing of incoming calls.
  User Status: The user (agent) may not be in a status that allows them to receive calls (e.g., not logged in or in a do-not-disturb mode).
  
  Solution:
  
  Check CTI Configuration: Ensure that the CTI system is correctly configured and integrated with SAP CRM. Verify settings related to call routing and agent availability.
  Agent Status: Confirm that the agents are logged in and available to take calls. Check their status in the CRM system.
  Network Connectivity: Investigate any network issues that may be affecting the CTI system. Ensure that all necessary ports and protocols are open and functioning.
  System Performance: Monitor the performance of the SAP CRM system. If the system is under heavy load, consider optimizing performance or scaling resources.
  Review Logs: Check the application logs for any additional error messages or warnings that may provide more context about the issue.
  Consult Documentation: Refer to SAP documentation or support resources for specific troubleshooting steps related to the CTI integration.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide patches related to the CRM_CTI107 error.
  CTI Vendor Support: If the issue persists, consider reaching out to the vendor of the CTI solution for support, as they may have specific insights or updates.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  
  By following these steps, you should be able to diagnose and resolve the CRM_CTI107 error effectively.