How To Fix CRM_CTI107 - Call offered (&1)

CRM_CTI107 - Overview

• Message type: E = Error

• Message class: CRM_CTI - CIC/Call Center CTI

• Message number: 107

• Message text: Call offered (&1)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CTI107 - Call offered (&1) ?

  The SAP error message CRM_CTI107 "Call offered (&1)" typically occurs in the context of the SAP Customer Relationship Management (CRM) system when there is an issue with the handling of incoming calls in a Computer Telephony Integration (CTI) environment. This error indicates that a call has been offered to the system, but there may be issues with how it is being processed.
  
  Cause:
  
  CTI 
  Configuration Issues: The CTI system may not be properly configured to handle incoming calls.
  Agent Availability: There may be no available agents to take the call, leading to the call being offered but not answered.
  Network Issues: Network connectivity problems can prevent the call from being processed correctly.
  System Performance: High system load or performance issues may delay the processing of incoming calls.
  User Status: The user (agent) may not be in a status that allows them to receive calls (e.g., not logged in or in a do-not-disturb mode).
  
  
  Solution:
  
  Check CTI Configuration: Ensure