How To Fix CRM_CTI109 - Call state is unknown (&1)

CRM_CTI109 - Overview

• Message type: E = Error

• Message class: CRM_CTI - CIC/Call Center CTI

• Message number: 109

• Message text: Call state is unknown (&1)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CTI109 - Call state is unknown (&1) ?

  The SAP error message CRM_CTI109: Call state is unknown (&1) typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with Computer Telephony Integration (CTI). This error indicates that the system is unable to determine the current state of a call, which can be due to various reasons.
  Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the CTI server, leading to communication failures.
  Configuration Errors: Incorrect configuration settings in the CTI interface or in the SAP CRM system can lead to this error.
  CTI Server Issues: The CTI server may be down or experiencing issues, preventing it from providing the necessary call state information.
  Session Timeouts: If a session has timed out or if there are issues with session management, the call state may not be retrievable.
  Incompatible Versions: There may be compatibility issues between the SAP CRM version and the CTI software being used.
  
  Solutions:
  
  Check