How To Fix CRM_CTI100 - Call ended (&1)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CTI - CIC/Call Center CTI

• Message number: 100

• Message text: Call ended (&1)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CTI100 - Call ended (&1) ?

  The SAP error message CRM_CTI100 "Call ended (&1)" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Computer Telephony Integration (CTI) functionality. This error indicates that a call has ended unexpectedly, and the system is unable to process further actions related to that call.
  Causes:
  
  Network Issues: Unstable network connections can lead to dropped calls or disconnections.
  CTI Configuration: Incorrect or incomplete configuration of the CTI interface can result in communication failures.
  Telephony System Issues: Problems with the telephony system itself, such as hardware malfunctions or software bugs.
  User Actions: The user may have manually ended the call or there may have been an error in the call handling process.
  Timeouts: Calls may end due to timeouts if the system does not receive expected responses in a timely manner.
  
  Solutions:
  
  Check Network Connectivity: Ensure that the network connection is stable and that there are no interruptions.
  Review CTI Configuration: Verify the configuration settings for the CTI interface in SAP CRM. Ensure that all parameters are correctly set up.
  Monitor Telephony System: Check the telephony system for any issues or errors. This may involve consulting with your telephony provider or IT support.
  User Training: Ensure that users are trained on how to properly handle calls within the CRM system to avoid accidental disconnections.
  Increase Timeout Settings: If timeouts are a frequent issue, consider adjusting the timeout settings in the CTI configuration.
  Check Logs: Review system logs for any additional error messages or warnings that could provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the CRM_CTI100 error. SAP frequently updates its knowledge base with solutions for common problems.
  CTI Documentation: Refer to the official SAP documentation for CTI integration to ensure that all components are correctly configured.
  Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to diagnose and resolve the CRM_CTI100 error effectively.