How To Fix CRM_CTI012 - Deflect canceled

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CTI - CIC/Call Center CTI

• Message number: 012

• Message text: Deflect canceled

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CTI012 - Deflect canceled ?

  The SAP error message CRM_CTI012: Deflect canceled typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Computer Telephony Integration (CTI) functionalities. This error usually indicates that an attempt to deflect a call (redirecting a call to another party) has been canceled, either by the user or due to a system issue.
  Causes:
  
  User Action: The user may have manually canceled the deflection process before it was completed.
  Timeout: The deflection process may have timed out due to a delay in response from the telephony system.
  Configuration Issues: There may be misconfigurations in the CTI settings or integration between SAP CRM and the telephony system.
  Network Issues: Connectivity problems between the SAP system and the telephony system can lead to failed deflection attempts.
  Telephony System Limitations: The telephony system may have limitations or restrictions that prevent successful call deflection.
  
  Solutions:
  
  Check User Actions: Ensure that the user is not inadvertently canceling the deflection process. Provide training if necessary.
  Increase Timeout Settings: If the issue is related to timeouts, consider increasing the timeout settings in the CTI configuration.
  Review Configuration: Verify the CTI configuration settings in SAP CRM and ensure they are correctly set up to communicate with the telephony system.
  Network Diagnostics: Conduct network diagnostics to ensure there are no connectivity issues between SAP CRM and the telephony system.
  Consult Telephony Documentation: Review the documentation for the telephony system to understand any limitations or specific configurations required for call deflection.
  Logs and Traces: Check the application logs and traces in SAP for more detailed error messages that can provide insights into the issue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches and updates.
  CTI Integration Documentation: Review the integration documentation for SAP CRM and the specific telephony system being used to ensure compatibility and correct setup.
  Support Forums: Engage with SAP community forums or support channels for additional insights and shared experiences from other users facing similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.