How To Fix CRM_CTI010 - Inwait canceled externally

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CTI - CIC/Call Center CTI

• Message number: 010

• Message text: Inwait canceled externally

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CTI010 - Inwait canceled externally ?

  The SAP error message CRM_CTI010: Inwait canceled externally typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Computer Telephony Integration (CTI) functionality. This error indicates that a waiting state for a call or interaction has been canceled by an external system or process.
  Causes:
  
  External System Intervention: The most common cause is that an external telephony system or application has canceled the waiting state. This could be due to user action or a timeout in the external system.
  Configuration Issues: Misconfigurations in the CTI setup or integration between SAP CRM and the telephony system can lead to unexpected cancellations.
  Network Issues: Connectivity problems between the SAP system and the telephony system may cause interruptions that result in this error.
  User Actions: An agent or user may have manually canceled the waiting state, either intentionally or accidentally.
  
  Solutions:
  
  Check External System Logs: Review the logs of the external telephony system to identify any actions that may have led to the cancellation of the waiting state.
  Review Configuration: Ensure that the CTI configuration in SAP CRM is correctly set up. This includes checking the integration settings, user profiles, and any relevant parameters.
  Network Stability: Verify the network connection between SAP CRM and the telephony system to ensure there are no interruptions or latency issues.
  User Training: If user actions are causing the issue, consider providing training or guidelines to users on how to properly manage calls and interactions.
  SAP Notes and Support: Check for any relevant SAP Notes or updates that may address this specific error. If the issue persists, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  CTI Integration: Understanding how CTI works within SAP CRM can help in troubleshooting. Familiarize yourself with the components involved, such as the CTI middleware and the telephony server.
  Error Handling: Implement error handling mechanisms in your CRM processes to manage unexpected cancellations gracefully.
  Monitoring Tools: Utilize monitoring tools to keep track of the performance and status of both the SAP CRM and the telephony systems to proactively identify issues.
  
  By addressing the potential causes and implementing the suggested solutions, you should be able to resolve the CRM_CTI010 error and improve the integration between SAP CRM and your telephony system.