How To Fix CRM_CTI009 - Call cannot be transferred to itself

CRM_CTI009 - Overview

• Message type: E = Error

• Message class: CRM_CTI - CIC/Call Center CTI

• Message number: 009

• Message text: Call cannot be transferred to itself

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CTI009 - Call cannot be transferred to itself ?

  The SAP error message CRM_CTI009: Call cannot be transferred to itself typically occurs in the context of the SAP Customer Relationship Management (CRM) system when dealing with call handling, particularly in the context of Computer Telephony Integration (CTI). This error indicates that an attempt is being made to transfer a call to the same agent or user who is currently handling the call, which is not allowed.
  
  Cause:
  
  Self-Transfer Attempt: The most common cause of this error is that the user is trying to transfer a call to themselves. This is generally not permitted in telephony systems to avoid confusion and ensure proper call handling.
  
  Configuration Issues: There may be configuration settings in the CTI system that are not set up correctly, leading to this error.
  User Interface Issues: Sometimes, the user interface may not properly reflect the current state of the call, leading to an attempt to transfer to the same user.
  
  
  Solution:
  
  Check Transfer