How To Fix CRM_CTI007 - Call/business partner must be selected for this operation

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CTI - CIC/Call Center CTI

• Message number: 007

• Message text: Call/business partner must be selected for this operation

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CTI007 - Call/business partner must be selected for this operation ?

  The SAP error message CRM_CTI007 ("Call/business partner must be selected for this operation") typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with telephony integration or call management functionalities. This error indicates that the system requires a specific business partner or call context to be selected before proceeding with the operation you are attempting to perform.
  Causes:
  
  No Business Partner Selected: The most common cause is that the user has not selected a business partner or call context before trying to execute an operation that requires it.
  Incorrect Configuration: There may be issues with the configuration of the telephony integration or the CRM system that prevent the selection of a business partner.
  User Permissions: The user may not have the necessary permissions to access or select business partners.
  Session Issues: Sometimes, session-related issues or timeouts can lead to this error if the context is lost.
  
  Solutions:
  
  Select a Business Partner: Ensure that you have selected a business partner or call context before performing the operation. This can usually be done in the CRM interface where you manage calls or contacts.
  Check Configuration: Review the configuration settings for the telephony integration in your SAP system. Ensure that all necessary settings are correctly configured to allow for business partner selection.
  User Permissions: Verify that your user role has the necessary permissions to access and select business partners. If not, contact your system administrator to adjust your permissions.
  Refresh Session: If you suspect a session issue, try logging out and logging back into the system, or refreshing the page to re-establish the session context.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance related to the version of SAP CRM you are using, as there may be version-specific considerations.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that pertain to call management and business partner handling.
  Support Forums: Consider visiting SAP community forums or support channels where other users may have encountered and resolved similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to reach out to your SAP support team for further assistance.