How To Fix CRM_CTI005 - Call cannot be connected to itself for the conference call

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CTI - CIC/Call Center CTI

• Message number: 005

• Message text: Call cannot be connected to itself for the conference call

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CTI005 - Call cannot be connected to itself for the conference call ?

  The SAP error message CRM_CTI005: Call cannot be connected to itself for the conference call typically occurs in the context of SAP Customer Relationship Management (CRM) when attempting to set up a conference call. This error indicates that the system is trying to connect a call to itself, which is not a valid operation.
  Cause:
  
  Incorrect Call Setup: The error usually arises when the system mistakenly identifies the call as being connected to itself. This can happen due to misconfiguration or incorrect parameters being passed during the call setup.
  Duplicate Call Entries: If there are duplicate entries or if the same number is being used for multiple participants in the conference call, the system may interpret this as an attempt to connect the call to itself.
  System Configuration Issues: There may be issues with the telephony integration configuration in SAP CRM, leading to incorrect handling of call connections.
  
  Solution:
  
  Check Call Participants: Ensure that the participants being added to the conference call are unique and that there are no duplicates. Each participant should have a distinct number or identifier.
  Review Configuration: Verify the telephony integration settings in SAP CRM. Ensure that the configuration for the CTI (Computer Telephony Integration) is set up correctly and that there are no misconfigurations.
  Update SAP Notes: Check for any relevant SAP Notes or patches that may address this issue. Sometimes, SAP releases updates that fix known bugs or issues related to telephony integration.
  Test with Different Numbers: Try setting up a conference call with different numbers to see if the issue persists. This can help identify if the problem is specific to certain numbers or configurations.
  Consult Documentation: Refer to the SAP documentation for CTI and conference call setup to ensure that all steps are being followed correctly.
  
  Related Information:
  
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. They may provide insights specific to your system configuration.
  Community Forums: Check SAP community forums or user groups for similar issues. Other users may have encountered the same error and could offer solutions or workarounds.
  System Logs: Review system logs for any additional error messages or warnings that could provide more context about the issue.
  
  By following these steps, you should be able to diagnose and resolve the CRM_CTI005 error in your SAP system.