How To Fix CRM_CTI005 - Call cannot be connected to itself for the conference call

CRM_CTI005 - Overview

• Message type: E = Error

• Message class: CRM_CTI - CIC/Call Center CTI

• Message number: 005

• Message text: Call cannot be connected to itself for the conference call

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CTI005 - Call cannot be connected to itself for the conference call ?

  The SAP error message CRM_CTI005: Call cannot be connected to itself for the conference call typically occurs in the context of SAP Customer Relationship Management (CRM) when attempting to set up a conference call. This error indicates that the system is trying to connect a call to itself, which is not a valid operation.
  
  Cause:
  
  Incorrect Call Setup: The error usually arises when the system mistakenly identifies the call as being connected to itself. This can happen due to misconfiguration or incorrect parameters being passed during the call setup.
  Duplicate Call Entries: If there are duplicate entries or if the same number is being used for multiple participants in the conference call, the system may interpret this as an attempt to connect the call to itself.
  System 
  Configuration Issues: There may be issues with the telephony integration configuration in SAP CRM, leading to incorrect handling of call connections.
  
  
  Solution:
  
  Check Call Participants: Ensure that the participants