How To Fix CRM_CTI004 - No calls at extension number

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CTI - CIC/Call Center CTI

• Message number: 004

• Message text: No calls at extension number

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CTI004 - No calls at extension number ?

  The SAP error message CRM_CTI004: No calls at extension number typically occurs in the context of the SAP Customer Relationship Management (CRM) system when there is an issue with the telephony integration, particularly with the Computer Telephony Integration (CTI) component. This error indicates that there are no active calls associated with the specified extension number.
  Causes:
  
  No Active Calls: The most straightforward cause is that there are indeed no active calls at the specified extension number.
  Incorrect Extension Number: The extension number being referenced may be incorrect or not properly configured in the system.
  Telephony System Issues: There may be issues with the telephony system itself, such as connectivity problems or misconfigurations.
  CTI Configuration: The CTI settings in SAP may not be correctly configured, leading to communication issues between SAP and the telephony system.
  User Permissions: The user may not have the necessary permissions to access the call data for the specified extension.
  
  Solutions:
  
  Check Active Calls: Verify if there are any active calls on the specified extension. You can do this through the telephony system or by checking the call logs.
  Verify Extension Number: Ensure that the extension number being used is correct and corresponds to an active user or device.
  Review CTI Configuration: Check the CTI configuration settings in SAP to ensure they are correctly set up. This includes verifying the connection to the telephony system and ensuring that the necessary services are running.
  Test Telephony Connection: Conduct tests to ensure that the telephony system is functioning correctly and that there are no connectivity issues.
  User Permissions: Confirm that the user has the appropriate permissions to access call data and that their user profile is correctly set up in both SAP and the telephony system.
  Consult Documentation: Refer to SAP documentation or support resources for specific troubleshooting steps related to your version of SAP CRM and the telephony system in use.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  CTI Documentation: Review the documentation for the specific CTI solution you are using, as different systems may have unique configurations and requirements.
  Support Forums: Consider reaching out to SAP support or community forums for additional insights or similar experiences from other users.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with your IT support team or SAP support for further assistance.