How To Fix CRM_CTI004 - No calls at extension number

CRM_CTI004 - Overview

• Message type: E = Error

• Message class: CRM_CTI - CIC/Call Center CTI

• Message number: 004

• Message text: No calls at extension number

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CTI004 - No calls at extension number ?

  The SAP error message CRM_CTI004: No calls at extension number typically occurs in the context of the SAP Customer Relationship Management (CRM) system when there is an issue with the telephony integration, particularly with the Computer Telephony Integration (CTI) component. This error indicates that there are no active calls associated with the specified extension number.
  Causes:
  
  No Active Calls: The most straightforward cause is that there are indeed no active calls at the specified extension number.
  Incorrect Extension Number: The extension number being referenced may be incorrect or not properly configured in the system.
  Telephony System Issues: There may be issues with the telephony system itself, such as connectivity problems or misconfigurations.
  CTI Configuration: The CTI settings in SAP may not be correctly configured, leading to communication issues between SAP and the telephony system.
  User Permissions: The user may not have the necessary permissions to access the call data for the specified extension.
  
  Solutions:
  
  Check Active Calls: Verify