Message type: E = Error
Message class: CRM_CTI - CIC/Call Center CTI
Message number: 003
Message text: Invalid call status/selections
Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.
To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.
Unfortunately, there isn't any extra information in this error notice.
First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).
Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.
You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.
CRM_CTI003
- Invalid call status/selections ?The SAP error message CRM_CTI003: Invalid call status/selections typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Computer Telephony Integration (CTI) functionalities. This error indicates that there is an issue with the call status or the selections made during a telephony operation. Causes: Invalid Call Status: The call status being referenced may not be valid or recognized by the system. This can happen if the call has already ended or if the status has not been updated correctly. Incorrect Configuration: There may be a misconfiguration in the CTI settings or the integration between SAP CRM and the telephony system. User Permissions: The user may not have the necessary permissions to perform the action related to the call status. Data Inconsistency: There could be inconsistencies in the data being processed, such as missing or incorrect information related to the call. System Bugs: Occasionally, bugs in the SAP software
Get instant SAP help. Sign up for our Free Essentials Plan.
CRM_CTI002
Selected call must first be on hold
Self-Explanatory Message Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of...
CRM_CTI001
At least two calls/connections required for this function
Self-Explanatory Message Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of...
CRM_CTI004
No calls at extension number
Self-Explanatory Message Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of...
CRM_CTI005
Call cannot be connected to itself for the conference call
Self-Explanatory Message Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of...
Click on this link to search all SAP messages.