How To Fix CRM_CTI003 - Invalid call status/selections

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CTI - CIC/Call Center CTI

• Message number: 003

• Message text: Invalid call status/selections

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CTI003 - Invalid call status/selections ?

  The SAP error message CRM_CTI003: Invalid call status/selections typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Computer Telephony Integration (CTI) functionalities. This error indicates that there is an issue with the call status or the selections made during a telephony operation.
  Causes:
  
  Invalid Call Status: The call status being referenced may not be valid or recognized by the system. This can happen if the call has already ended or if the status has not been updated correctly.
  Incorrect Configuration: There may be a misconfiguration in the CTI settings or the integration between SAP CRM and the telephony system.
  User Permissions: The user may not have the necessary permissions to perform the action related to the call status.
  Data Inconsistency: There could be inconsistencies in the data being processed, such as missing or incorrect information related to the call.
  System Bugs: Occasionally, bugs in the SAP software or the CTI integration can lead to unexpected errors.
  
  Solutions:
  
  Check Call Status: Verify the current status of the call. Ensure that the status is valid and that the call is still active if you are trying to perform an action on it.
  Review CTI Configuration: Check the configuration settings for the CTI integration in SAP CRM. Ensure that all parameters are set correctly and that the integration is functioning as expected.
  User Permissions: Confirm that the user has the appropriate permissions to access and modify the call status. If necessary, adjust the user roles and authorizations.
  Data Validation: Ensure that all required data for the call is present and correct. Look for any missing or incorrect entries that could be causing the issue.
  Consult Documentation: Refer to SAP documentation or notes related to the specific version of SAP CRM you are using. There may be known issues or patches available.
  Contact Support: If the issue persists, consider reaching out to SAP support for assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or fixes related to the CRM_CTI003 error.
  CTI Integration Documentation: Review the documentation for the specific CTI solution you are using to ensure compatibility and correct setup.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the CRM_CTI003 error effectively.