How To Fix CRM_CTI003 - Invalid call status/selections

CRM_CTI003 - Overview

• Message type: E = Error

• Message class: CRM_CTI - CIC/Call Center CTI

• Message number: 003

• Message text: Invalid call status/selections

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CTI003 - Invalid call status/selections ?

  The SAP error message CRM_CTI003: Invalid call status/selections typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Computer Telephony Integration (CTI) functionalities. This error indicates that there is an issue with the call status or the selections made during a telephony operation.
  Causes:
  
  Invalid Call Status: The call status being referenced may not be valid or recognized by the system. This can happen if the call has already ended or if the status has not been updated correctly.
  Incorrect Configuration: There may be a misconfiguration in the CTI settings or the integration between SAP CRM and the telephony system.
  User Permissions: The user may not have the necessary permissions to perform the action related to the call status.
  Data Inconsistency: There could be inconsistencies in the data being processed, such as missing or incorrect information related to the call.
  System Bugs: Occasionally, bugs in the SAP software