How To Fix CRM_CTI001 - At least two calls/connections required for this function

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CTI - CIC/Call Center CTI

• Message number: 001

• Message text: At least two calls/connections required for this function

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CTI001 - At least two calls/connections required for this function ?

  The SAP error message CRM_CTI001 ("At least two calls/connections required for this function") typically occurs in the context of the SAP Customer Relationship Management (CRM) system when dealing with telephony integration, particularly when using the SAP CRM's Computer Telephony Integration (CTI) capabilities.
  Cause:
  This error generally indicates that the function you are trying to execute requires at least two active calls or connections, but the system has detected that there is only one or none. This can happen in scenarios such as:
  
  Single Call Attempt: You may be trying to perform an operation that requires a conference call or a transfer, but only one call is currently active.
  Configuration Issues: There may be issues with the CTI configuration or the telephony system that prevent the establishment of multiple calls.
  User Permissions: The user may not have the necessary permissions to initiate multiple calls or connections.
  System Limitations: The telephony system or the SAP CRM system may have limitations on the number of concurrent calls.
  
  Solution:
  To resolve the CRM_CTI001 error, consider the following steps:
  
  
  Check Active Calls: Ensure that you have at least two active calls or connections before attempting the operation. You can check the status of your calls in the CTI interface.
  
  
  Review CTI Configuration: Verify the configuration settings for your CTI integration. Ensure that it is set up correctly to allow multiple calls. This may involve checking the telephony server settings and the SAP CRM configuration.
  
  
  User Permissions: Confirm that the user has the necessary permissions to handle multiple calls. You may need to consult with your system administrator to review user roles and permissions.
  
  
  Test with Different Scenarios: Try to replicate the issue with different scenarios to see if it is consistent. For example, attempt to initiate a conference call or transfer with different call states.
  
  
  Consult Documentation: Refer to the SAP documentation for CTI integration to ensure that you are following the correct procedures for the operations you are trying to perform.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to SAP support or your telephony provider for further assistance. They may have additional insights or updates regarding known issues.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide updates related to CTI functionality.
  CTI Documentation: Review the official SAP documentation on CTI integration for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the CRM_CTI001 error effectively.