How To Fix CRM_CTI001 - At least two calls/connections required for this function

CRM_CTI001 - Overview

• Message type: E = Error

• Message class: CRM_CTI - CIC/Call Center CTI

• Message number: 001

• Message text: At least two calls/connections required for this function

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CTI001 - At least two calls/connections required for this function ?

  The SAP error message CRM_CTI001 ("At least two calls/connections required for this function") typically occurs in the context of the SAP Customer Relationship Management (CRM) system when dealing with telephony integration, particularly when using the SAP CRM's Computer Telephony Integration (CTI) capabilities.
  
  Cause:
  This error generally indicates that the function you are trying to execute requires at least two active calls or connections, but the system has detected that there is only one or none. This can happen in scenarios such as:
  
  Single Call Attempt: You may be trying to perform an operation that requires a conference call or a transfer, but only one call is currently active.
  
  Configuration Issues: There may be issues with the CTI configuration or the telephony system that prevent the establishment of multiple calls.
  User Permissions: The user may not have the necessary permissions to initiate multiple calls or connections.
  System Limitations: The telephony system or the SAP CRM system may