How To Fix CRM_CREDIT_MGMT013 - Payer &1 has limited credit status

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CREDIT_MGMT - Credit Rating Check

• Message number: 013

• Message text: Payer &1 has limited credit status

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CREDIT_MGMT013 - Payer &1 has limited credit status ?

  The SAP error message CRM_CREDIT_MGMT013 indicates that the payer (customer) has a limited credit status, which means that the system has identified a restriction on the customer's creditworthiness. This can prevent the processing of sales orders, deliveries, or other transactions that require credit checks.
  Cause:
  
  Credit Limit Exceeded: The customer has exceeded their assigned credit limit.
  Credit Block: The customer may be on a credit block due to overdue payments or other financial issues.
  Credit Status: The customer’s credit status may have been set to "limited" or "blocked" in the system.
  Credit Management Settings: The settings in the credit management module may be configured to restrict transactions based on credit status.
  
  Solution:
  
  
  Review Customer Credit Status:
  
  Check the customer’s credit status in the SAP system. You can do this by navigating to the customer master data (transaction code XD03 for general data or FD03 for financial data).
  Look for any flags or indicators that show the credit status.
  
  
  
  Adjust Credit Limit:
  
  If the credit limit is exceeded, consider increasing the credit limit for the customer if it is justified based on their payment history and relationship with your company.
  
  
  
  Clear Overdue Payments:
  
  If the customer has overdue payments, work with them to clear these debts. Once cleared, the credit status may be updated automatically.
  
  
  
  Credit Management Configuration:
  
  Review the credit management settings in your SAP system. Ensure that the credit checks are configured correctly and that the rules align with your business policies.
  
  
  
  Contact Credit Management Team:
  
  If you are not authorized to make changes, contact your credit management or finance team to review the customer’s credit status and take appropriate action.
  
  
  
  Documentation and Communication:
  
  Document any changes made and communicate with the customer regarding their credit status and any actions they need to take.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  FD32 - Change Customer Credit Management Data
  FD33 - Display Customer Credit Management Data
  FD30 - Display Customer Credit Management Data
  
  
  Credit Management Configuration: 
  
  Check the configuration settings in the SAP IMG (Implementation Guide) under Financial Accounting (FI) > Credit Management.
  
  
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to view and modify credit management data.
  
  By following these steps, you should be able to resolve the issue related to the CRM_CREDIT_MGMT013 error message.