How To Fix CRM_CREDIT_MGMT011 - Payer &1 critical; credit check must be carried out for order

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CREDIT_MGMT - Credit Rating Check

• Message number: 011

• Message text: Payer &1 critical; credit check must be carried out for order

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CREDIT_MGMT011 - Payer &1 critical; credit check must be carried out for order ?

  The SAP error message CRM_CREDIT_MGMT011 indicates that a credit check must be performed for the order associated with the specified payer. This error typically arises in the context of credit management within SAP, particularly when dealing with sales orders, deliveries, or billing documents.
  Cause:
  The error occurs due to one or more of the following reasons:
  
  Credit Limit Exceeded: The payer's credit limit has been exceeded, and the system is configured to perform a credit check before processing the order.
  Credit Management Settings: The credit management settings in the system may require a credit check for certain transactions, and the payer is flagged as critical.
  Payer Status: The payer may have a status that indicates they are not eligible for credit (e.g., blocked for credit).
  Missing Credit Data: There may be missing or incomplete credit data for the payer in the customer master record.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Credit Limit:
  
  Go to the customer master record (transaction code XD03 or VD03).
  Check the credit limit assigned to the payer and compare it with their current outstanding balance.
  If necessary, adjust the credit limit or clear outstanding invoices to bring the balance within the limit.
  
  
  
  Review Credit Management Settings:
  
  Check the credit management settings in the system (transaction code OB45 for credit control area settings).
  Ensure that the credit check settings are appropriate for the business requirements.
  
  
  
  Update Payer Status:
  
  If the payer is blocked for credit, you may need to unblock them or change their status in the customer master record.
  This can be done in the customer master record by navigating to the credit management tab.
  
  
  
  Complete Missing Data:
  
  Ensure that all necessary credit data is filled out in the customer master record, including credit limits, risk categories, and payment history.
  
  
  
  Run Credit Check:
  
  After making the necessary adjustments, you can manually trigger a credit check for the order to see if the issue is resolved.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  XD03 / VD03: Display Customer Master
  OB45: Credit Control Area Settings
  FD32: Change Customer Credit Management
  
  
  Credit Management Configuration: Review the configuration settings for credit management in your SAP system to ensure they align with your organization's policies.
  Documentation: Refer to SAP Help documentation for detailed information on credit management and error handling.
  
  If the issue persists after following these steps, it may be necessary to consult with your SAP support team or a functional consultant specializing in SAP Credit Management for further assistance.