How To Fix CRM_CREDIT_MGMT010 - Payer &1 is not creditworthy; order not accepted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CREDIT_MGMT - Credit Rating Check

• Message number: 010

• Message text: Payer &1 is not creditworthy; order not accepted

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CREDIT_MGMT010 - Payer &1 is not creditworthy; order not accepted ?

  The SAP error message CRM_CREDIT_MGMT010 indicates that the payer (customer) is not considered creditworthy, which prevents the system from accepting the order. This is a part of the credit management functionality in SAP, which is used to assess the credit risk associated with customers before processing sales orders.
  Cause:
  
  Credit Limit Exceeded: The customer has exceeded their credit limit.
  Credit Status: The customer may have a status that indicates they are not creditworthy (e.g., blocked for credit).
  Credit Rating: The credit rating of the customer may be below an acceptable threshold.
  Open Items: The customer may have too many open items or overdue invoices.
  Credit Management Configuration: There may be issues with the configuration of credit management settings in the system.
  
  Solution:
  
  
  Review Customer Credit Data:
  
  Check the credit limit and current credit exposure for the customer in the SAP system.
  Navigate to the customer master data and review the credit management tab.
  
  
  
  Adjust Credit Limit:
  
  If the credit limit is too low, consider increasing it based on the customer's payment history and relationship.
  
  
  
  Clear Open Items:
  
  Ensure that any overdue invoices or open items are cleared or addressed. This may involve contacting the customer for payment.
  
  
  
  Change Credit Status:
  
  If the customer is blocked for credit, assess the reason and, if appropriate, unblock them.
  
  
  
  Credit Management Configuration:
  
  Review the configuration settings in the credit management module to ensure they align with your business requirements.
  
  
  
  Consult with Finance Team:
  
  Work with your finance or credit management team to evaluate the customer's creditworthiness and make necessary adjustments.
  
  
  
  Related Information:
  
  Transaction Codes: You can use transaction codes like FD32 (Change Customer Credit Management) or FD30 (Display Customer Credit Management) to view and modify customer credit data.
  Credit Management Reports: Utilize standard SAP reports to analyze customer credit exposure and outstanding items.
  Documentation: Refer to SAP documentation for detailed information on credit management settings and processes.
  
  Additional Steps:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting the SAP community for further assistance.