How To Fix CRM_CTI002 - Selected call must first be on hold

CRM_CTI002 - Overview

• Message type: E = Error

• Message class: CRM_CTI - CIC/Call Center CTI

• Message number: 002

• Message text: Selected call must first be on hold

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CTI002 - Selected call must first be on hold ?

  The SAP error message CRM_CTI002: "Selected call must first be on hold" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Computer Telephony Integration (CTI) functionality. This error indicates that an attempt is being made to perform an action on a call that is not in the correct state. Specifically, the call must be placed on hold before the desired action can be executed.
  
  Cause:
  
  Call State: The error arises when a user tries to perform an action (like transferring or ending a call) on a call that is currently active and not on hold.
  CTI Configuration: There may be issues with the CTI configuration or integration that prevent the call from being placed on hold properly.
  User Permissions: The user may not have the necessary permissions to change the state of the call.
  
  
  Solution:
  
  Place Call on Hold: Before performing the desired action, ensure that the