How To Fix CRM_CTI006 - Call must be selected for this operation

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CTI - CIC/Call Center CTI

• Message number: 006

• Message text: Call must be selected for this operation

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CTI006 - Call must be selected for this operation ?

  The SAP error message CRM_CTI006 ("Call must be selected for this operation") typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Computer Telephony Integration (CTI) functionalities. This error indicates that an operation you are trying to perform requires a specific call to be selected, but no call has been selected or the selected call is not valid for the operation.
  Causes:
  
  No Call Selected: The user has not selected any call in the CTI interface before attempting to perform an operation.
  Invalid Call Context: The selected call may not be in a state that allows the operation to be performed (e.g., the call is already ended or not active).
  User Permissions: The user may not have the necessary permissions to perform the operation on the selected call.
  System Configuration: There may be issues with the CTI configuration or integration settings in the SAP system.
  
  Solutions:
  
  Select a Call: Ensure that you have selected a valid call in the CTI interface before attempting the operation. Look for a list of active calls and click on the one you want to work with.
  Check Call Status: Verify that the selected call is in a valid state for the operation you are trying to perform (e.g., it should be active or ringing).
  Review Permissions: Check if your user role has the necessary permissions to perform the operation on the selected call. If not, contact your system administrator to adjust your permissions.
  Consult Documentation: Refer to the SAP documentation or help resources for specific details about the operation you are trying to perform and any prerequisites that may be required.
  System Configuration: If the issue persists, it may be necessary to review the CTI configuration settings in the SAP system. This may involve checking the integration with the telephony system or ensuring that all necessary components are correctly set up.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  CTI Integration: Familiarize yourself with the CTI integration setup in your SAP environment, as issues may arise from misconfigurations.
  User Training: Ensure that users are adequately trained on how to use the CTI functionalities within SAP CRM to minimize errors related to call selection.
  
  If the problem continues after trying the above solutions, it may be beneficial to reach out to your SAP support team or consult with a technical expert who specializes in SAP CRM and CTI integrations.