How To Fix CRM_CTI006 - Call must be selected for this operation

CRM_CTI006 - Overview

• Message type: E = Error

• Message class: CRM_CTI - CIC/Call Center CTI

• Message number: 006

• Message text: Call must be selected for this operation

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CTI006 - Call must be selected for this operation ?

  The SAP error message CRM_CTI006 ("Call must be selected for this operation") typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Computer Telephony Integration (CTI) functionalities. This error indicates that an operation you are trying to perform requires a specific call to be selected, but no call has been selected or the selected call is not valid for the operation.
  Causes:
  
  No Call Selected: The user has not selected any call in the CTI interface before attempting to perform an operation.
  Invalid Call Context: The selected call may not be in a state that allows the operation to be performed (e.g., the call is already ended or not active).
  User Permissions: The user may not have the necessary permissions to perform the operation on the selected call.
  System Configuration: There may be issues with the CTI configuration or integration settings in the SAP system.
  
  Solutions:
  
  Select a Call: