How To Fix CRM_CTI013 - Real-time screen pop failed; code &

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CTI - CIC/Call Center CTI

• Message number: 013

• Message text: Real-time screen pop failed; code &

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CTI013 - Real-time screen pop failed; code & ?

  The SAP error message CRM_CTI013 indicates that there was a failure in the real-time screen pop functionality, which is often used in conjunction with Computer Telephony Integration (CTI) in SAP CRM systems. The error code that follows the message (represented as "&") typically provides additional context about the specific issue encountered.
  Possible Causes:
  
  Configuration Issues: The CTI integration may not be properly configured. This includes settings in both SAP and the telephony system.
  Network Issues: There may be network connectivity problems between the SAP system and the telephony system.
  User Permissions: The user may not have the necessary permissions to access the CTI functionalities.
  Telephony System Errors: The telephony system itself may be experiencing issues or may not be properly set up to communicate with SAP.
  Missing or Incorrect Parameters: The parameters required for the screen pop may be missing or incorrectly configured.
  
  Solutions:
  
  Check Configuration: Review the CTI configuration in SAP and ensure that all settings are correct. This includes checking the CTI middleware and any relevant SAP notes or documentation.
  Network Diagnostics: Perform network diagnostics to ensure that there is proper connectivity between the SAP system and the telephony system.
  User Roles and Permissions: Verify that the user has the appropriate roles and permissions to use the CTI functionalities.
  Telephony System Logs: Check the logs of the telephony system for any errors or warnings that could indicate what went wrong during the screen pop attempt.
  Parameter Validation: Ensure that all required parameters for the screen pop are being passed correctly and that they are valid.
  SAP Notes: Look for any relevant SAP Notes that might address this specific error or provide updates or patches that could resolve the issue.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CTI integration and troubleshooting.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found.
  Support Tickets: If the issue persists, consider opening a support ticket with SAP for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the CRM_CTI013 error effectively.