How To Fix CRM_CT_CHANGE197 - Item &1: Change process only possible for usage-based/serv. contr. items

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CT_CHANGE - Messages for UBB Change Processes

• Message number: 197

• Message text: Item &1: Change process only possible for usage-based/serv. contr. items

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CT_CHANGE197 - Item &1: Change process only possible for usage-based/serv. contr. items ?

  The SAP error message CRM_CT_CHANGE197 indicates that a change process is being attempted on an item that is not eligible for modification under the current conditions. Specifically, this error occurs when you try to change an item in a contract that is not a usage-based or service contract item.
  Cause:
  
  Item Type: The item you are trying to change is not classified as a usage-based or service contract item. This means that the item does not meet the criteria set by the system for allowing changes.
  Contract Type: The contract type associated with the item may not support changes. For example, if the contract is a standard sales contract, it may not allow changes to certain items.
  Status of the Item: The item may be in a status that does not permit changes, such as being completed or finalized.
  
  Solution:
  
  Check Item Type: Verify that the item you are trying to change is indeed a usage-based or service contract item. If it is not, you may need to create a new item of the correct type.
  Review Contract Type: Ensure that the contract type allows for changes. If necessary, consult with your SAP administrator or refer to the configuration settings for contract types.
  Change Item Status: If the item is in a status that does not allow changes, you may need to change its status to one that does. This may involve reversing previous actions or modifying the workflow.
  Consult Documentation: Review SAP documentation or help resources for specific guidelines on the types of items that can be modified and the conditions under which changes are allowed.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team for assistance. They may have additional insights or solutions based on your specific configuration and usage.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this error or provide additional context.
  Transaction Codes: Familiarize yourself with transaction codes related to contract management in SAP CRM, such as CRMD_ORDER for managing contracts.
  User Roles and Permissions: Ensure that your user role has the necessary permissions to make changes to contract items.
  Training and Documentation: Consider reviewing training materials or documentation related to contract management in SAP CRM to better understand the constraints and capabilities of the system.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.