How To Fix CRM_CT_CHANGE187 - Item &1: Change process cannot be executed: Technically not active

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CT_CHANGE - Messages for UBB Change Processes

• Message number: 187

• Message text: Item &1: Change process cannot be executed: Technically not active

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CT_CHANGE187 - Item &1: Change process cannot be executed: Technically not active ?

  The SAP error message CRM_CT_CHANGE187 indicates that a change process cannot be executed for a specific item because it is "technically not active." This typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to modify or update an item that is not in a state that allows for changes.
  Cause:
  
  Item Status: The item in question may have a status that does not permit changes. For example, it could be in a completed or archived state.
  Technical Activation: The item may not be technically active, meaning it has not been fully processed or activated in the system.
  Configuration Issues: There may be configuration settings in the CRM system that prevent changes to certain items based on their status or type.
  Business Logic: There could be business rules defined in the system that restrict changes to certain items under specific conditions.
  
  Solution:
  
  Check Item Status: Review the status of the item to ensure it is in a state that allows for changes. If it is completed or archived, you may need to revert it to a previous state or create a new item.
  Technical Activation: Ensure that the item is technically active. This may involve processing the item through the necessary workflows or transactions to activate it.
  Review Configuration: Check the configuration settings in the CRM system related to item management. Ensure that the settings allow for changes to the item type you are working with.
  Consult Documentation: Refer to SAP documentation or help resources for specific details on the item type and its allowed statuses.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert who can provide insights based on your specific system configuration.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in diagnosing or resolving the issue, such as CRM order management transactions.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide patches or additional guidance.
  User Authorization: Ensure that you have the necessary authorizations to make changes to the item in question.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.