How To Fix CRM_CT_CHANGE185 - Item &1: Change proc. cannot be exec.: Waiting for last prebilling

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CT_CHANGE - Messages for UBB Change Processes

• Message number: 185

• Message text: Item &1: Change proc. cannot be exec.: Waiting for last prebilling

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CT_CHANGE185 - Item &1: Change proc. cannot be exec.: Waiting for last prebilling ?

  The SAP error message CRM_CT_CHANGE185 indicates that a change process cannot be executed for a specific item because the system is waiting for the last prebilling process to complete. This typically occurs in the context of SAP Customer Relationship Management (CRM) when there are pending billing processes that need to be finalized before any changes can be made to the item.
  Cause:
  
  Pending Prebilling Process: The most common cause of this error is that there is an ongoing or incomplete prebilling process for the item in question. The system requires that all prebilling activities be completed before allowing any changes to the item.
  Locking Mechanism: SAP uses a locking mechanism to prevent changes to data that is currently being processed. If a prebilling job is still running or has not been finalized, it will lock the item, leading to this error.
  System Configuration: There may be specific configurations or settings in the CRM system that dictate how billing and changes are handled, which could lead to this error if not properly set.
  
  Solution:
  
  Check Prebilling Status: Verify if there is an ongoing prebilling process for the item. You can do this by checking the billing documents or the transaction logs to see if the prebilling job is still active.
  Complete or Cancel Prebilling: If a prebilling process is pending, you may need to wait for it to complete. If it is stuck or not needed, you may consider canceling it if your business process allows for that.
  Review Lock Entries: Use transaction codes like SM12 to check for any lock entries related to the item. If you find locks that are no longer needed, you can delete them (with caution and proper authorization).
  Consult with Technical Team: If the issue persists, it may be necessary to involve your technical team or SAP Basis team to investigate further. They can check for any system issues or configurations that might be causing the problem.
  Review Documentation: Check SAP notes or documentation related to this error message for any specific recommendations or patches that may address the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, VF01 (for billing), and SM12 (for lock entries).
  SAP Notes: Search for SAP Notes related to CRM billing and error messages for additional insights or updates.
  User Authorization: Ensure that you have the necessary authorizations to view and modify billing documents and processes.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.