How To Fix CRM_CT_CHANGE186 - Item &1: Change process cannot be executed because it is a quotation

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CT_CHANGE - Messages for UBB Change Processes

• Message number: 186

• Message text: Item &1: Change process cannot be executed because it is a quotation

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CT_CHANGE186 - Item &1: Change process cannot be executed because it is a quotation ?

  The SAP error message CRM_CT_CHANGE186 indicates that a change process cannot be executed for a specific item because it is a quotation. This typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to modify or process a quotation that is not in a state that allows for the requested changes.
  Cause:
  The error arises because the system is trying to perform an operation (like changing the status, deleting, or processing) on a quotation item that is not allowed. This could be due to several reasons:
  
  Quotation Status: The quotation may be in a status that does not permit changes (e.g., it might be locked or already processed).
  Business Logic: Certain business rules or configurations may prevent changes to quotations once they reach a certain stage.
  Incomplete Data: Required fields or data may be missing, preventing the system from processing the change.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Quotation Status: Verify the status of the quotation. If it is in a status that does not allow changes, you may need to revert it to a previous status or create a new quotation.
  
  
  Review Business Rules: Consult with your SAP administrator or functional consultant to understand the business rules configured in your system regarding quotations. They may need to adjust the configuration if necessary.
  
  
  Complete Required Fields: Ensure that all mandatory fields are filled out correctly. If any required data is missing, complete it and try the operation again.
  
  
  Use the Correct Transaction: Make sure you are using the appropriate transaction code for the operation you are trying to perform. For example, if you are trying to change a quotation, ensure you are using the correct transaction for editing quotations.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling quotations and the associated error messages.
  
  
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for managing quotations in SAP CRM, such as CRMD_ORDER for accessing the order management screen.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that could resolve the issue.
  User Authorization: Ensure that you have the necessary authorizations to perform changes on quotations, as lack of permissions can also lead to errors.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.