How To Fix CRM_CREDIT_CHECK035 - Status change not possible; item &1 does not have an active credit block

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CREDIT_CHECK - External Credit Check

• Message number: 035

• Message text: Status change not possible; item &1 does not have an active credit block

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CREDIT_CHECK035 - Status change not possible; item &1 does not have an active credit block ?

  The SAP error message CRM_CREDIT_CHECK035 indicates that a status change is not possible for a specific item because it does not have an active credit block. This error typically arises in the context of credit management within the SAP Customer Relationship Management (CRM) module, particularly when trying to change the status of an order or transaction that is subject to credit checks.
  Cause:
  
  No Active Credit Block: The item in question does not have an active credit block, which means that the system does not recognize any credit-related issues that would prevent the status change.
  Incorrect Configuration: The credit management settings may not be configured correctly, leading to the system not applying the expected credit blocks.
  Business Rules: The business rules defined in the system may not align with the current transaction, causing the system to reject the status change.
  Data Inconsistencies: There may be inconsistencies in the data related to the customer or the order that prevent the system from processing the status change.
  
  Solution:
  
  Check Credit Management Settings: Review the credit management settings in the system to ensure that they are configured correctly. This includes checking the credit limit, credit exposure, and any relevant credit blocks.
  Review Item Status: Verify the status of the item in question. If the item should have a credit block, ensure that it is correctly set up in the system.
  Update Business Rules: If applicable, update the business rules to ensure that they align with the current transaction requirements.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on credit management and status changes.
  Debugging: If the issue persists, consider debugging the transaction to identify any underlying issues in the code or configuration that may be causing the error.
  Contact Support: If you are unable to resolve the issue, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VD02 (Change Customer), VA02 (Change Sales Order), and FD32 (Change Customer Credit Management) to manage customer and order data.
  Credit Management Configuration: Review the configuration settings in the SAP IMG (Implementation Guide) under Sales and Distribution -> Basic Functions -> Credit Management to ensure proper setup.
  User Exits and BAdIs: Check for any user exits or Business Add-Ins (BAdIs) that may affect credit checks and status changes.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_CREDIT_CHECK035 error message.